360 S7 Hands-On Review: The Smartest Robot Vacuum Under $500

Review of:
360 S7
Brand name:
360
Model:
S7
Reviewed by:
natalie
Rating:
Published On:
June 14, 2019, 8:20 a.m.
Edited On:
May 17, 2021, 11:56 a.m.

Summary

The 360 S7 has very strong suction the likes of which we have never seen before. It has a great build quality, a nice minimalist design, a lot of smart features available in the app and very good cleaning performance on any type of floor. The robot is ideal for those who live in a big house with one or more floors with a mixed surface of bare floors and carpets (not shaggy ones), and for those who have pets. If you are looking for a decent robot vacuum that has smart features, is suitable for more than a one-floor house, has extra power and can do mopping, I would definitely recommend this robot vacuum since it beats all the competitors with the same or an even higher price.

Qihoo 360 is a Chinese internet security company well known for its antivirus software. It is a relatively new player on the robot vacuum cleaners market. They released their first robot vacuum a year ago, and today, they have three models that are highly rated by customers and reviewers. Recently, we reviewed the 360 S6 and S5 models; now, we are going to talk about the latest and most powerful 360 S7 robot vacuum cleaner.

The 360 S7 is a high-end device that can compete with the flagship robot vacuums available on the market. With a price under $299.99, it is a good alternative to the more expensive iRobot Roomba i7 / s9, Neato D7 and Roborock S6, since it offers almost the same or even better features at a lower price. We conducted a lot of tests on the 360 S7, and in this review, we will share our thoughts about this device.

360 S7 Cleaning and mopping tests

What comes in the box

Accessories that come in the box with the 360 S7
Accessories that come in the box with the 360 S7

Appearance and build quality

360 produces high-quality robot vacuums, and the 360 S7 is no exception. All 360 robot vacuums have an average rating of 4.5 stars on Amazon. I have always liked the minimalist design, and the S7 meets my expectations.

360 S7 appearance
360 S7 appearance

It looks almost the same as the previous model 360 S5 that we reviewed recently. The 360 S7 has an amazing gold accent on top, which looks beautiful.

All three models compared: 360 S6, S5, and S7
All three models compared: 360 S7, S5, and S6

Unlike the S5, the S7 has a mopping attachment, so it can sweep and mop your floors at the same time. On the top is a tower, where a laser distance sensor (also known as Lidar or LDS) is located. The lidar rotates ~2000 times per minute scanning the surroundings.

The Lidar sensor, start/stop, and recharge buttons
The Lidar sensor, start/stop, and recharge buttons

In addition, there is a bunch of other sensors:

  • cliff sensors protect the device from falling off stairs
  • proximity and anti-collision sensors located on the soft front bumper help to avoid collisions with furniture and walls
  • a wall sensor helps to get very close to the wall (1 cm) and provides better cleaning along walls
  • an infrared sensor helps find the charging dock
  • dustbin sensor, clogged filter sensor, etc.

Intelligent mapping

Data from the LDS sensor goes to a powerful ARM processor, which uses simultaneous localization and mapping algorithms (SLAM) to build a high-precision map of your house. From my experience, LDS+SLAM based mapping is the most accurate technology used in robot vacuums nowadays. The floorplan map created by the robot looks absolutely the same as your real house layout with an accuracy of up to 98%.

The 360 S7 has a huge advantage compared to other robot vacuums in this price range. It has an intelligent zoning feature. What does this mean? It can automatically divide the map of your house in to separate rooms that you can name later in the app ("kitchen", "bedroom", etc.).

The intelligent zoning (on the right) and the last cleaning report
The intelligent zoning (the left screenshot) and the latest cleaning report

I like this feature so much, and there are only a few models on the market that can do the same, but they are more expensive. Unfortunately, you cannot merge or divide (the latest updates brings this ability) the areas the way you can with the Roborock S6 but at the same time, the Roborock S6 does not support room naming.

When you need to clean only one room or a few selected rooms, you can just tap on them on the map and they will be cleaned. You can also schedule the robot to clean the selected room at a certain time and day of the week. The intelligent zoning works pretty well; the robot recognizes all my rooms.

Another advantage is the ability to store up to 10 different maps, which can be very useful for those with a multi-floor house. Also, you can create a few different maps for different needs. For example, by setting block-off zones, you can let the robot know where carpets are located. This is useful if you want to restrict the robot from going on the carpet when working in mopping mode.

Suction power

We tested the suction power of the S7 with a digital anemometer and were highly surprised by how powerful this device is. Even though the manufacturer claims it delivers 2,000 Pa of suction power,  similar to other powerful robot vacuums, the 360 S7 showed much higher numbers on our tests. Our anemometer showed an air velocity speed of ~950 feet per minute, equivalent to 24.66 CFM.

360 S7 suction power - 24.66 CFM
360 S7 suction power measurement: 950 ft/min wind speed x 0.026099 sq. ft area of the duct = 24.66 CFM

It is the highest suction we have seen so far. According to Vacuum Wars review, the latest Roomba s9 shows 807 ft/min (~22 CFM), but the s9 costs twice as much as the 360 S7. In the latest comparison, the newest ECOVACS DEEBOT OZMO 950 does ~925 feet per minute, which is equivalent to 24.1 CFM, but the Deebot costs about $229.0. I have no idea how 360 achieves such strong suction, but it's an impressive result for a robotic vacuum cleaner.

Cleaning performance: carpets & hardwood floors

Thanks to strong suction, the 360 S7 cleans carpets very well. It picked up all the debris and dust that we scattered on our carpet. But it was not able to pick up all the hair used for our test. To be honest, after the tests, it was hard to get rid of the hair clogged in the carpet, even with a hand brush and a lot of effort. As we always mention in our reviews, robot vacuum cleaners are not suitable for shaggy or thick carpets. If the carpet is very thick, most likely the robot will not be able to climb on it; and if it can, it doesn't have enough suction to provide deep cleaning.

The 360 S7 has a great climbing ability. I always pay attention to this, since some robot vacuums struggle with crossing my door thresholds or middle-pile carpets. If your doors’ thresholds and carpets are lower than 2 cm, the cleaner should go through them without a problem. We've tested the unit with a 1.5 cm plank, and the robot crossed it very easily.

The manufacturer claims that the 360 S7 has a suction boost feature. This means the robot increases suction when on a carpet; however, we didn't notice it in our test. Who knows, maybe it just can't detect our carpets for some reason. I take my words back, in our further tests, the robot detected carpets and increased suction pretty well; I just forgot to switch the robot to the standard mode in the previous test.

I haven't noticed any problems with cleaning hardwood floors. It picks up everything from dust or scattered flour to bigger debris such as chips and crackers. With the mopping pad attached to the bottom of the robot, it provides even better cleaning on hard floors. In our synthetic test, we scattered lots of debris; and even with such a mess, the robot performed very well. We will publish a video of the cleaning test a little bit later.

Like most similar devices, this robot has a side brush that picks up debris along walls and corners. Since the 360 S7 always goes near walls and corners in a counterclockwise direction, having only one side brush is a pretty reasonable solution.

360 S7 bottom view
360 S7 bottom view: a suction port with the roller brush; side brush; wheels; cliff sensors

Corner cleaning is not perfect, but it was never a problem for me and the 360 S7 performs as well as the other round cleaners in the industry. Like the round-shaped robot vacuums available on the market, the S7 always leaves a small spot in the corner (5x5 cm) that can't be reached by the side brush.

The 360 S7 is equipped with an average-sized dustbin of 550 ml, and it will be enough for most households, if you use the robot a few times per week.

If you have pets, you might need to empty it more often. I used to clean the dustbin after one or two cycles. If the dustbin is full and the filter is clogged, it reduces the suction significantly, so keep this in mind and do not forget to empty the dust bin and wash the filter from time to time.

Easy to clean roller brush

The robot uses a mixed rubber & bristle roller brush, very similar to those we have seen in other robot vacuums.

360 s7 roller brush with detachable parts
The roller brush with detachable parts

I like that the roller brush has detachable side parts since it is much easier to remove any tangled hair. There is a tool you can use for cleaning the brush to cut and untangle hair.

The cleaning tool
The cleaning tool and the dustbin hidden under the lid

It is very convenient that there is a special place for the tool under the robot's lid, so you always know where to find it.

Wet mopping function

The 360 S7 has a wet mopping feature. You can easily attach the mopping pad to the bottom of the robot. The mopping pad has a water container and a cloth. It's the same wet mopping feature we have seen in other robot vacuums, and there is nothing special about it: the water drips on the cloth, the robot moves and wipes the floor with it. Some people like the mopping feature based on 360’s technology, while others consider it useless since it can't remove stubborn stains. I personally find it nice to have. I use it occasionally when having no time or I simply don't want to mop the floors manually; and it does make a difference for me.

The mopping pad with the mopping cloth installed
The mopping pad with 150 ml water tank

The water container holds up to 150 ml of water. It is enough for 30 minutes of continuous mopping; then you need to refill it. I like that you can use block-off zones to forbid the robot from going on carpets when it is working in mopping mode. You just need to set block-off zones in the app by drawing rectangles where your carpets are located.

Battery life and charging dock

The 360 S7 is equipped with a 3,200 mAh battery. We tested the robot vacuum in different modes, and depending on the mode, the battery lasts:

  • ~110 min in Silent mode
  • ~80 min in Standard mode
  • ~48 min in Powerful mode

In Standard mode, on one charge the vacuum can clean a ~120-sq.-meter apartment. For sure, you can use it in a larger house. Thanks to the  "recharge and resume" feature, if the S7 can't finish on one charge, it will automatically return to the charging dock, recharge to 80% of the battery capacity, and go back to the breakpoint to continue the job. I've tested this feature and it works pretty well: recharging from 20% to 80% takes approximately one hour, then it is ready to continue the interrupted cleaning process.

From my experience, the robot has never had any problem finding the charging dock. The dock looks very minimalist, and it doesn't have a protruding platform. Instead, the contacts are placed on the front side of the charging dock.

App control

If you want to use all the smart features of the 360 S7 robot vacuum cleaner, you will need to install the 360 Smart AI app from Google Play or Apple Store. On the main screen of the app, you can see a map of your house and track the robot in real time. At the bottom of the screen are a few buttons: start/stop, recharge, changing suction mode (silent, standard, and powerful mode), and a "More" button that leads you to additional features.

360 Smart AI app screenshot: realtime tracking
The main screen: real-time cleaning process tracking

The app has a lot of useful functions.

Intelligent zoning

When the robot has finished its first cleaning cycle, it automatically divides the created map into separate rooms. You can manually name each room later. Then you can use this feature to clean a specific room by tapping on it on the map.

360 S7 intelligent zoning and selected room cleaning
Directed the S7 to clean the kitchen, it finished the job in 8 minutes.

You can also select a few rooms if you don't want to clean your entire apartment. Very convenient!

Block-off zones (off-limit areas)

If you want to forbid the 360 S7 from going into a certain place in your house, you can draw a rectangle on the map and the robot will not go to this area. You can specify as many block-off zones as you want. You can even save a few maps with different restricted areas.

Block-off areas
I drew four block-off zones to test how the S7 avoids the chosen areas

You can also use the block-off zones for mopping mode to mark your carpets on the map, so the robot will not go on these carpets when the mopping pad is attached. It is a great feature: in sweeping mode, the S7 ignores these zones, but when you attach the mopping pad, it avoids carpets. I've never seen this feature in other robot vacuums that we have tested.

Custom zoned cleaning

If you need to clean a spot or part of a room, you can draw a rectangle on the map, and the S7 will go and clean the specified area. You can specify a few zones; they will be cleaned consistently.

Zoned cleaning demo
You can specify a few zones that the robot should clean

Storing up to 10 different maps

This feature is useful for those with a multi-floor house. You can store separate maps for each floor. When you move the robot to another floor, choose a map from the "Select Map" menu and start the cleaning.

Map list and cleaning history
The map list and cleaning history

Other useful features:

  • Scheduling
  • Cleaning history
  • RC mode (allows you to control the robot like a radio car)
  • Firmware update
  • Maintenance
  • Share the device with other family members
360 Smart AI main menu and settings
The main menu and settings

In the Settings menu, you can adjust the robot voice volume and turn on/off the button light (if it is disturbing you at night).

Where to buy the 360 S7

360 S7 is available on Amazon for $299.99.

What I don't like in the 360 S7

Overall, this is a great robot vacuum, but there are some things to think about. It would be great if it had a larger battery so it could last longer on one charge in powerful mode. This would be much better for those with big houses with carpets and pets. You can set block-off zones only as rectangles, and you can't draw custom lines on the map, for example, as you can do with the Roborock S5/S6. Also, you can't manually change the rooms (merge or separate some rooms) that were automatically divided by intelligent zoning. Even though all my rooms were recognized without any issues, if you have a complicated layout, your house could be divided incorrectly and you will not be able to fix it manually.

Conclusion

The 360 S7 has very strong suction the likes of which we have never seen before. It has a great build quality, a nice minimalist design, a lot of smart features available in the app, and very good cleaning performance on any type of floor.

The robot is ideal for those who live in a big house with one or more floors with a mixed surface of bare floors and carpets (not shaggy ones), and for those who have pets.

If you are looking for a decent robot vacuum that has smart features, is suitable for more than a one-floor house, has extra power, and can do mopping, I would definitely recommend this robot vacuum since it beats all the competitors with the same or an even higher price.

If you have any questions or thoughts about the 360 S7, please leave your comment below.

 


78 comments
Nia ⋅ 3 years, 8 months ago #

Hello,

I just purchased the 360 S7 pro and it doesn't stay connected to my wifi and the app will not load and will time out, so I can't even reconnect it. (I've tried to use the app on a tablet and an older cell phone too, with the same results.) This is after I have changed my settings on my router to the 2.4 ghz setting as required. I noticed this problem happened after I updated the firmware. Is this a common problem with this brand?

I tried the Kyvol E30, but returned it because it wouldn't go in all the rooms of my house, but I never had an issue with the connection. This is why I'm wondering if this is a 360 app or vacuum issue.

Thanks in advance!

Natalie Red ⋅ 3 years, 8 months ago #

Hi Nia,
Contact the 360 support. Jane: zh-service@360.cn

Nataša Jambrečina Rel ⋅ 3 years, 12 months ago #

greeting. can you help me with the decision to buy xiaomi mi vacuum mop pro or 360 s7 pro or viomi SE? my needs are to vacuum and wash at once and not to have to change the extension! I have about 80m2 and one carpet about 4m2 ... which one do you recommend? are there any differences in the speed of the work done or the quality of the wiped floor? Thanx

Natalie Red ⋅ 3 years, 12 months ago #

Hey there. The Mop Pro and Viomi SE are very similar devices except for one thing. It's a bit easier to find accessories for the Mop Pro. Both of them come with a two-in-one water tank so they can mop and vacuum at the same time.
In terms of mopping, the Mop Pro and Viomi SE are better as they follow a Y-shaped path and also allow setting water level output.

The 360 S7 Pro is a great vacuum. It does a better job on carpets but has a smaller water tank and a gravity-fed system that just lets water out as it mops. It also can work as a vacuum and as a mop at once.

On hard floors, all three perform equally well (as a vacuum). Mopping is a different story because as I said, the S7 Pro is not as good. All three would take about the same time to finish cleaning.

If you want the robot to do a good job at mopping, go with the Viomi or Xiaomi (although, I would buy the Xiaomi because of the accessories available).
If you want a better quality vacuuming, the 360 S7 Pro is good to go for.

Does it help? Natalie

Pierre ⋅ 4 years, 1 month ago #

Hi,

Is there a difference between the S7 and the S7 Pro? I'v seen both being available, but I'm struggling to get a comparison.

Natalie Red ⋅ 4 years, 1 month ago #

Hi Pierre,
I've been searching around and couldn't find any difference between the two except for the color and it seems like the S7 Pro has 2,200 Pa while the S7 has 2,000 Pa.

I believe it is the only difference between the two.

Ans ⋅ 4 years, 3 months ago #

I have both the roborock s6 as the 360 s7.
Yes the 360 s7 is cheaper. But this is the only good news. Compared to the roborock it is totally inferior. It gets stuck all the time. My roborock has been cleaning the living room for 1,5 years. Over this time it got stuck twice (due to us leaving stuff on the floor). The 360 s7 gets stuck every time we use it. It bumps much harder as the roborock, therefor it will close door to lock itself up and even will move furniture.

The app is ok but also less detailed as from Xiaomi. Also i have strong doubts if all the different settings really make any difference.

For now i do not see the cheap price as reason to buy this vacuum cleaner again.
I am also quite amazed about all these positive reviews. I am the only one noticing that this is just not a good product?

Natalie Red ⋅ 4 years, 3 months ago #

Hi there, you are right about the Roborock navigation. It is the best on the market and is hard to compete with. The robot is gentle with furniture and is overall more efficient.

Even on Gearbest, the S7 is about $200 cheaper than the Roborock S6 which is significant. For some people a price tag is important, not everyone wants to pay $200 more for a Roborock.

When you have both of them, you do notice the difference in behavior and navigation but only when you compare the two together.

The 360 S7 is the best robot in its price range. It's hard to find anything that would have strong suction, navigate more or less efficiently, and perform well on carpet and hard floor. It also has the cleaning brush with detachable side tips which does make a difference for me as a long-haired person. Other robots I have tested in this price range and even more expensive normally come with a solid roller. In addition, it has good multimap management.

I don't say it is better than a Roborock, I just say that the S7 is good for the price.

Vijay ⋅ 4 years, 3 months ago #

I have been having issues in multi floor management. I followed the given steps and still continue to have issues with Multi Floor management. Can someone confirm what am i missing here.
1. Installed charging station on Floor-1.
2. Used app to select Recharge option and connected the Robot to charger
3. After Robot was 100 % charged, initiated the cleaning of "House" using the App.
4. After 100 % cleaning of Floor-1, the robot returned back to the charging station.
5. Selected " Save and Partitioning" option & saved the map for Floor-1.
6. I could see the Floor-1 rooms in App now.
7. The Tools/Multi Story Management shows a message " Just started from the charger, the cleaner may automatically recharge and save the cleaning maps".
8. Removed charging station from Floor-1 and installed on Floor-2.
9. Connected Robot to charging station
10. When i opened App and tried to select House, there was no map displayed. The floor-1 map was not displayed.
11. Initiated the cleaning of Floor-2 with using the App.
12. Followed Step #4 to # 7. The app shows only Floor -2 map. It does not show floor-1 map. And Tools/Multi Story Management shows a message " Just started from the charger, the cleaner may automatically recharge and save the cleaning maps".

PI ⋅ 4 years, 3 months ago #

I have the same issue and would love to know how to make multi-floor maps work!

Matt ⋅ 4 years, 3 months ago #

Hello,

I've recently purchased 360 S7 model. The very first week was without any issues. I mapped the ground and second floor (both with charger relocated with robot).

Since couple of days robot had issues loading maps from app, usually it takes like 3-5 min and then it just turn error (Abnormal network, please try again later). Sometimes the saved maps are appearing in app immediately.

In the same time appeared problem with radar, while robot is working, it just loose himself and give error (Please check whether the radar on the top is rotating. If it is stuck, remove foreign objects). - the radar is perfectly rotating. I lift up robot and put back on position, and it restarts.
This problem appearing irregular and it's quite annoying specially when nobody is home.

Does anybody has similar problems? I'm intending to return robot as warranty as it does not fulfill expectations of autonomous cleaning. I spent several hours to remap floors and reset or cleaning robot.

Thank you

David79 ⋅ 4 years, 2 months ago #

Hi,

yes I have the same problem with s6 pro. It's shame.

David

Michael ⋅ 4 years, 2 months ago #

Hi David,
Do you have the same issue as Matt with map loading or with Lidar? The map loading issue is most likely related to their server, so better to contact customer support. Hope they can help.

Bec ⋅ 4 years, 4 months ago #

Hi, I've recently purchased and set up a new s7. I haven't had much time to play with it, but I already love it compared to my old roomba.

Just a couple of things - I was able to merge and separate my rooms to customise my house, so they must have updated that.

Secondly, I've been able to connect my s7 to Google home, but so far I've been unable to use Google home to start the device. When I go into my Google home app it is constantly trying to connect to the vacuum, but is never able to. Are you aware of anything that would be causing this issue? Or is it not supposed to work with Google home at all?

Natalie Red ⋅ 4 years, 4 months ago #

Hi Bec,

Yes, one of the latest updates allows merging rooms, no problem. Unfortunately, I don't have Google Home to say something about your issue. Try contacting customer support, maybe they can help you.

Shanoo ⋅ 4 years, 5 months ago #

Thankyou. So no to the side brushes too? Will the S6 360 side brush fit in the S7 360 ?

Natalie Red ⋅ 4 years, 5 months ago #

Unfortunately, I don't have the S6 anymore to check but as far as I understand it would not fit the S7 as the S6 has 2 side brushes and the S7 has one. But should fit from the S5.

Shanoo ⋅ 4 years, 5 months ago #

So I recently got the S7 360. I'm glad I did. It's just been 2days n I'm sure I made a smart decision. I want to stock up on tbe side brush n filter. Will the same filter & side brush from S6 360 fit in my S7 360? Because that's the only one available here right now.

Natalie Red ⋅ 4 years, 5 months ago #

No, the S6 filter is different. These are not interchangeable but should fit from the 360 S5.

Akshay ⋅ 4 years, 5 months ago #

Anyone able to test the 360 s6pro/s9

Natalie Red ⋅ 4 years, 5 months ago #

My Hands-On.

Jeff ⋅ 4 years, 7 months ago #

I just purchased the 360 S7. How does the Sweep plus Mop mode setting work? Does this setting mean I can attach the mop and allow the S7 to clean both carpet and hardwood floors during the same cleaning cycle? In this mode would the S7 only release water to the mop while on floors? Would I need to set up any mop off-limit areas? Thanks!

Michael ⋅ 4 years, 7 months ago #

I read both of your review for VIOMI V2 Pro and 360 S7 vacuum cleaner.
And I wonder which one has better quality.
Can you please explain with comparison because I cannot find in your website for comparison.
And I check online the functions of both cleaner and VIOMI V2 pro Function is Dry, Suction, Sweep, Vacuum, Mop and Wet while 360 S7 is only Mop and Sweep.
So, I confused and not sure what to choose.

Thank

Natalie Red ⋅ 4 years, 7 months ago #

Hi Michael, thank you for asking.
So let's get into the details:

1. The Viomi is claimed to be more powerful but when tested both robots on carpeted surface I found that the S7 performs much much better. +1 to the 360.
2. The S7 has full multimap management and is very user-friendly, easy to use. The Viomi V2 Pro saves one map only. I am not sure about this one tho but I do know that multimap is better in the 360. In fact, it has one of the best multimapping in the industry.
3. The 360 is noticeably quieter.
4. The 360 has a small water container but can do mopping and sweeping at the same time. The Viomi has two separate containers, A 600 ml dustbin and a 550 ml water tank which means it can only do mopping or sweeping. I find the S7 better because you don't have to vacuum before mopping.
5. The S7 identifies carpet and boosts suction which means it is more battery efficient, you don't have to run it on max mode if your surface is mixed. The Viomi lacks this feature.
6. The 360 app receives updates regularly. The company works on fixing bugs. The Viomi receives updates rarely.
7. I find the 360 customer support better. Viomi's Facebook page seems to be abandoned.
8. The Viomi is better at mopping tho. Because of the Y-shape path it does a better job at mopping but it does not pick up small things in mopping mode.

Do not look at these "Dry, Suction, Sweep, Vacuum, Mop and Wet" functions, both robots have the same cleaning features.

As to me, I like the S7 better because it is better at cleaning, navigation, it does a better job at recognizing furniture, rarely gets confused. The 360Smart app is polished, works smoothly.
The Viomi is only better at mopping but I would not get this robot only because of this. The S7 does the mopping job too but is not as efficient.

I would go for the 360 S7.

Does that help?
Best,
Natalie

Michael ⋅ 4 years, 7 months ago #

Dear Natalie,

Thank for your explanation.
It help me decide to take 360 S7.

Natalie Red ⋅ 4 years, 7 months ago #

Glad I could help. Would love to hear about your experience with the 360 S7.

atv ⋅ 4 years, 8 months ago #

I like it, but i agree with @Jauling that it doesn't save the map when it can't find it's charging station. Even if you bring it there afterward, it will still not have saved the map. Which seems a major flaw to me. What's the point of having multiple maps if you have to drag the charging base with it.

The app is pretty good (really good actually) but could do with some grammar consistency. It also seems to allow for multiple hovers, but the messages it sends do not seem to indicate from which hoover it comes from.

The English voice pack is so-so. They really need to redo that. Sometimes it's ok, other times it sounds like 8 bit or has a noticeable accent to it. It could do with a English and a American accent voice pack.

It's really quiet compared to my old neato. I will leave that one to deal with the dog hair for now and ease this one into it.

I have dark laminate flooring and it has no problem with it, and it also hasn't fallen down any stairs.

Final thing is, it's noticeably big (but light, lighter then my old neato). But i like it, and it looks really great. Not sure how the white plastic will hold up over time though.

Kat ⋅ 4 years, 10 months ago #

I received the 360 s7 and have not been able to bind it to my phone. My internet is 2.4....i have no idea what is going on!

Michael ⋅ 4 years, 10 months ago #

Did you buy a Chinese version of the robot or an international? I would suggest checking if your router uses WPA2 encryption and your wi-fi password contains only Latin symbols and numbers (I've heard some users have connection troubles with special characters in the password). Also, try to use another phone for binding.

Joe ⋅ 4 years, 10 months ago #

Does anyone know if all the issues with the 360 Smartapp have been sorted out now? I have read about timeouts to the servers in china and the app losing connections with the Vacuum.

Hans-Georg Terwort ⋅ 4 years, 10 months ago #

Die neue Firmware habe ich gestern schon aktualisiert.
Bin ziemlich Ratlos

Joe ⋅ 4 years, 10 months ago #

I have now seen a few videos with the s6 working on dark flooring without problems. My black laminate is quite reflective of light so I think it will be ok.

John ⋅ 4 years, 10 months ago #

Just curious if there will be a comparison between this 360 s7 and the new Roborock s5 max,I am torn between both but like the 360's lower price.Thank you.

Michael ⋅ 4 years, 10 months ago #

In terms of customer service and overall product reliability, I would definitely recommend the Roborock S5 Max. There is a huge community of Roborock owners (on Facebook and on Reddit). The Roborock S5 Max has a much better mopping function, larger battery, and more stable app.

Joe ⋅ 4 years, 10 months ago #

I am interested in the 360 s6 or s7 mainly because of the mapping and no go zones, but I read in the small print that they don't work well with dark surfaces as the sensors think it's a drop zone. I have black laminate in my kitchen and light grey in the hall and I'm wondering if the vacuum would refuse to go over the threshold into the kitchen? Has anyone tried these with black laminate

Michael ⋅ 4 years, 10 months ago #

There is a small chance that the S6 or S7 will work with a dark laminate if the floor reflects enough light from the cliff sensors, but hard to say for sure without testing.

Mike ⋅ 5 years, 1 month ago #

How about 360 S7 vs Roborock S6? Is the Roborock S6 quiter then 360 S7 ? Which one is better ? Thanks!

Natalie Red ⋅ 5 years, 1 month ago #

Hey Mike, I have already made a comparison of two of them.
Both make about 60 dB, both have carpet boost though, in my opinion, the Roborock carpet recognition is more accurate.
The Roborock S6 does not have no-mop zones so if you want it to avoid carpets in mopping mode, you have to set no-go zones around carpets and delete them once the robot stops working, either way, the Roborock won't go on carpets when vacuuming. The 360 S7 supports no-mop zones and no-go zones separately.
Different mopping accessory pack in the Roborock S6. Might not be a big deal but someone doesn't want to wash a mopping cloth when they can remove wipes and throw them away.
The Roborock S6 works longer. If you have a very big place, the S6 would better.

Overall, the Roborock and 360Smart app are a bit different which I have written down in details. It's hard to say which one is better, each has advantages and they are similar in terms of cleaning performance and features, it all depends on your preferences and what you want the robot to do.

Hope that helps :)

Kathleen ⋅ 5 years, 2 months ago #

How would you compare the roborock s5 to the 360 s7? Or the ilife vacuums? Also, do these things ever go on sale? And are any of the vacuums not chinese? Nothing against the chinese but you know....

Natalie Red ⋅ 5 years, 2 months ago #

1. We have a comparison of all ILIFE robots, but I would not recommend buying one. For the same money, you can get something better like a Eufy, for example. They (ILIFE) don't have strong suction and mostly move randomly.
2. The 360 S7 is a new model, I believe it will be on Amazon soon.
3. Roomba and Neato are American companies.
4. As for the Roborock S5 and 360 S7:

Battery life. The Roborock S5 shines here, 150 minutes compared to 120 on low power.
The Brush. The S7 has a brush with detachable parts which is better for those who have long hair or pets.
Multimapping. The 360 saves up to 10 maps, the Roborock only one.
Selected room cleaning feature. With this option, you can make the robot go directly in a particular room or two by one simple tap on the map. Supported by the 360 only.
The no-mop zones. This option keeps the robot of carpets in mopping mode. The Roborock S5 supports virtual no-go zones that work the same way; only if you need to vacuum after mopping, you will need to delete these barriers in the app, when the no-mop zones in the 360 become inactive once you remove mopping attachments.
Noise. The Roborock S5 is much noisy in Max mode. I also have both, and I can't stand the noise when the Roborock is working.
Google Home support. The 360 S7 is not compatible with Google Home.
Charging dock. The 360 S7 base has room behind to adjust the amount of cord length you need for a sleek look.

It's up to you, but I would recommend getting the 360, it has more features, less noisy and more suitable for long hair.

Kathleen ⋅ 5 years, 2 months ago #

I currently have a eufy and am looking for a new robo vac. I love the eufy but find it gets stuck a lot. I have a mix of hardwood floors and area rugs. I love the idea of getting a vacuum with a mopping feature- i have a toddler, dog and two cats. My floors often are dirty and its hard to keep up with it. That being said, do you know how this vacuum compares with the Proscenic M7 Robot Vacuum Cleaner? They both sound similar but I am at a loss and a bit overwhelmed. The fur bunnies and dirt are taking over, help!

Natalie Red ⋅ 5 years, 2 months ago #

Hi, Kathleen!

Recently we got the Viomi V2 which is very similar to the Proscenic M7 in terms of cleaning performance and navigation.

The biggest difference between the 360 S7 and Proscenic M7 (Viomi V2):
The 360 S7 stores up to 10 different floor plans, when the Proscenic/Viomi only saves one map. Not a big deal if you live in a one-floor house
The Proscenic/Viomi has a bigger water tank and overall is better at mopping which I will talk about later
The 360 is not as noisy
Carpet identification. The S7 recognizes carpet which saves battery life if you don't have many carpets.
The 360 S7 runs less on max mode but on low power they last about the same.
The 360 S7 brush is disassembled which makes it easier to maintain. It is noticeable if you have long hair or pets with long fur.

Navigation. In terms of navigation, they both about the same, no significant difference that you would notice during everyday cleaning.
Cleaning performance. Both do a great job on thin and medium carpets and bare flooring. Picking ability is nearly perfect: from ultra-fine to large debris. If you have a few rugs, you won't see a difference between two but if your rugs are shaggy, none of them will be able to vacuum them.
Mopping. This is where the Viomi/Proscenic shines. It has a big water container and is efficient, after cleaning my room twice, I barely noticed the amound of water that was gone. The robot follows a Y-shape which means it goes over the same area twice mopping your floors more efficient. The 360 S7 has a small container and it just drags a mop cloth around for about 30 minutes before you need to refill it with water again. The Viomi/Proscenic might not be able to remove stubborn stains but does a great job at getting rid of small messes leaving your floors shiny.
Another feature - water level control. With the Mi Home app, you can set the amount of water you need depending on the job. Also, the Viomi/Proscenic comes with two types of mopping cloths for light and heavy jobs.
The 360 S7 either lacks extra mopping pads and water level control.

With that being said, I must assume you might be more interested in the Proscenic or Viomi depends on which model you want more, they are very similar. On the other hand, the 360 S7 seems a bit better on carpets and is quieter when operating.
The 360 S7 is good if you don't have a big mopping area and just want to keep your floors fresh in between manual mopping. In other cases, the Viomi/Proscenic would be a winner in terms of mopping ability.

Hope it helped :)
Natalie

Kathleen ⋅ 5 years, 2 months ago #

Thank you for a quick reply! My other question that you might know, is do either (or any robot mop) know the difference between hardwood floor and carpet? How do you not get it to mop an area rug?

Natalie Red ⋅ 5 years, 2 months ago #

Ah, I see :)

Actually, by setting restricted areas, you can keep the robot off carpets when it is mopping. The Viomi V2/Proscenic support restricted areas, but you have to delete them manually when the robot is in sweeping mode.
The 360 S7 however, has the digital restricted areas feature that works for mopping and sweeping separately. These mopping areas are only active when the water tank and mopping attachments are inserted. By setting mopping no-go lines, you prevent the robot from going on carpets.
For example, the DEEBOT Ozmo 920/950 automatically recognizes carpets and avoids them in mopping mode but it does have virtual walls for these purposes too. Since these are new models, I am not sure how accurate it avoids carpets and these models cost $200+ more than the 360 or Proscenic.

Kathleen ⋅ 5 years, 2 months ago #

I have one last question (hopefully- I appologize, I hate spending money and like to be informed. I broke my back last year so every little help with household chores is great). Is there a big difference between the s7 and the deebot ozmo 930? I only ask because with coupons at kohls they would be similarly priced. The 950 sounds amazing but out of my budget!

Natalie Red ⋅ 5 years, 2 months ago #

Thanks okay, ask as many questions as you need :)

The Deebot Ozmo 930 has weaker suction and is not suitable for medium-pile carpets, mostly for bare floor and thin carpets/rugs. The app, however, it not as good, the robot loses data, wi-fi connection, etc. As for the newest Ozmo 920, there is not much info around, but it seems to have the same issues with the app as the Ozmo 930. Also, the Ozmo has a bigger water container, if you have a big area without carpets that has to be mopped, the Ozmo might be a bit more suitable for you. Also, the Deebot saves one created map, when the 360 stores 10. The Ozmo has two suction rollers in the box, one for carpet and one suction inlet that is tangle-free and is more suitable for bare flooring and hair.

The 360 is quieter and believe me, it makes a difference when you don't really hear a robot and when it disturbs you too much with the noise. The S7 is not compatible with Google Home yet but I hope it will sooner or later.

I personally, would recommend getting the 360 S7 if you choosing between the DEEBOT and 360. It has a stable app, more features, stronger suction, is more suitable for multi-level houses. Yes, it might not have the suction inlet for hair, but its cleaning brush is detachable and is easy to maintain. I have long hair and it has never been an issue with the S7. If you need a bigger container, you can refill the water tank with water one more time during mopping but in my experience, the S7 water tank is enough to work for about 30 minutes or so before gets dry. Also, it comes with a bigger dust container than the Ozmo.

Do not hesitate to ask more questions, I'd love to help you anytime :)

Kathleen ⋅ 5 years, 2 months ago #

Thank you, I really appreciate it! I have a regular vacuum for my higher pile carpet so it sounds like the 360 will work nicely. Now the 360 just needs to go on sale- maybe black friday!

Natalie Red ⋅ 5 years, 2 months ago #

Always happy to help :)

Kathleen ⋅ 5 years, 2 months ago #

I was looking online and saw walmart has a 360. Its advertised as the s6 but has the mopping feature. Doesn't only the s7 mop?

https://www.walmart.com/ip/Suction-S6-Carpet-Hair-Vacuum-Super-Capacity-Battery-Navigating-Mop-3200mAh-Cleaner-Floor-Wi-Fi-Robotic-Hard-360-Smart-1800Pa-Connectivity-Robot-Powe/434571947

Natalie Red ⋅ 5 years, 2 months ago #

Yes, the 360 S6 also mops, in fact, I use it as a main robot vacuum in my place and love it! The S7 has more smart features, stronger suction, selected room cleaning, and better climbing ability.

Actually, the S6 is also a good model if you don't need extra suction, don't have thick carpets and tall thresholds, and are not going to use the selected room cleaning feature which I am personally a big fan of :)

Kathleen Polk ⋅ 5 years, 1 month ago #

I have decided to go for the 360, the only thing holding me off is the price. Is the s6 considerably less suction? Also, can you set the mopping zones like with the s7 (so it doesn't mop the carpet?). If so, does it remember it or do you need to reset those each time?

Natalie Red ⋅ 5 years, 1 month ago #

The 360 S7 is more convenient in terms of using no-mop zones.
In short: yes, you can set blocked areas in the 360 S6 but the model does not have no-go zones separately for vacuuming and mopping. However, you can theoretically set blocked zones around carpets using one saved map for mopping purpose and leave another map clear (without no-go zones) so the robot can vacuum wherever it needs. All you have to do is to reset the map you need before making robot either vacuum or mop.
The 360 S6 has 1,800 Pa, the 360 S7 has 2,000 Pa. It does make a difference if you want the robot to deep clean carpets but since you have some area rugs only, it might not be an issue in your case. As I said before, I use the 360 S6 in my place which has medium-pile carpet, area rug and thin carpet (no shaggy one) and it does the job flawlessly.
As told, the 360 S6 is a good choice for your place. You can run it often to make your home tidy especially considering having pets, it has enough suction to pick up pet hair from rugs and bare flooring.

Best,
Natalie

jauling ⋅ 5 years, 3 months ago #

Received my 360 S7 yesterday. Nice device! I haven't tried the mop function yet, but I will be trying the multi-floor option, since my apartment is 2 floors.

One big issue I ran into is that my S7 gets all kinds of hung up on my Ikea Poäng chair. The wooden legs are under 2cm tall, but the S7 gets all kinds of stuck trying to navigate over it. I scheduled my S7 to do a sweep at 4am last night to see if it could eventually figure out how to navigate around the chair, but this morning I found it asleep underneath it. I guess it eventually just gave up.

I finally was able to complete the mapping and sweep job by propping up the chair on my couch. I hope I can find a solution to this, I find it pretty silly the S7 can't handle a stupid Ikea chair.

More testing to come!

Natalie Red ⋅ 5 years, 3 months ago #

Glad you decided to stick with the S7.

I would recommend you setting virtual block offs around the chair. It seems like the vacuum will get confused because of it.

Maybe when the map has been created, the robot will finally figure out how to navigate there.

Anyways, thanks for letting us know, keep testing, we would love to hear how you managed to handle this.

jauling ⋅ 5 years, 3 months ago #

So I carried my S7 downstairs, and started a sweep job. I left the charging base upstairs.

While the S7 completed the sweep job, it obviously couldn't find the charging base. I thought it was pretty hilarious that it went from room to room trying to find it. But, it also never saved the map either because of this! Not sure if I'm doing something wrong, but I will attempt this again. I would think that the S7 should save the map when the sweep job is completed, and not save the map when it finds the charging station.

I'd prefer not to bring my charging base up and down the stairs, especially since each of my floors in my apartment are less than 45m². My guess is buying an extra charging base might be possible, but most likely will be extremely overpriced.

One more thing... I noticed today that the 360Smart app lists an "S7 Plus" device. It's black. Haven't heard of that one yet!

Natalie Red ⋅ 5 years, 3 months ago #

Wow, I did check the 360Smart app and it seems like a new model coming soon.

Yes, almost every robot with mapping, before saving a map, needs to return to the charging dock when it finishes cleaning. Or as you notice before, you can carry both of them, the robot and charging dock upstairs, let it start from the dock and return to the base on its own to save a created map.

Another decision to be made is buying an extra charging base for the second floor. At least when the map is saved, you can restore it in the app further, carry the robot upstairs and let clean there but when it finishes the cycle, you would need to carry it downstairs manually anyway.

rehm ⋅ 5 years, 3 months ago #

It would appear the 360Smart app has been removed from the Google Play store. Suspicious.

Ups ⋅ 5 years, 3 months ago #

not good to know... i confirm not in Store :(

Michael ⋅ 5 years, 3 months ago #

Really strange... I've asked 360 customer support about it, waiting for a response. I hope it is just a temporary issue.

EDIT: The app is now available on the Google Play store. Looks like it was a temporary issue.

Michael ⋅ 5 years, 3 months ago #

Just got an answer from customer support. You can install the app by scanning a QR code in the user manual. I checked it, the QR code redirects you to their website where you can download the app. Still, don't know if the app will be available in the Play Store.

Danny ⋅ 5 years, 3 months ago #

Why this app needs access to so many things in the phone? Can you use it if you disable all of the permissions it is asking for?

Michael ⋅ 5 years, 3 months ago #

Just checked, works fine with all the permissions disabled. Keep in mind that you need the location permission to pair the robot with your phone; other permissions can be denied at the first onset. After pairing, you can disable the location permission.

Danny ⋅ 5 years, 3 months ago #

That sounds great. Now I am confused to go for which one, 360 S7 or Roborock S5, as the later one is even cheaper after the Roborock S6 availability.

Michael ⋅ 5 years, 3 months ago #

Advantages of the Roborock S5:


  • Long-lasting battery

  • Lower price

  • You can set block-off zones by drawing rectangles and custom lines on the map. The 360 S7 allows to draw rectangles only

  • The Roborock supports Amazon Alexa and Google Home when the S7 - only Alexa

  • The Roborock has a little bit longer roller brush


Advantages of the 360 S7:

  • Both manufacturers claim 2000Pa of suction power. We tested both devices with a digital anemometer and seems like the S7 has a better suction (24 CFM, when the Roborock S5 shows 17 CFM in our tests)

  • The S7 has an intelligent zoning feature, so it can automatically detect rooms, and you can select and schedule a separate room or a few to be cleaned

  • The 360 S7 stores up to 10 different maps, when the Roborock S5 saves only one map

  • I think the 360 Smart AI app is more convenient than the Mi Home app, but it's just my subjective opinion

  • The roller brush has detachable parts, so it is easier to clean it from hair

  • The S7 has a larger dustbin

  • Special off-limit zones for mopping mode that only works when the mopping pad attached


Other features are very similar. Can't say which one is more reliable, both robot vacuums are well made and look nice. I hope this will help you to choose which one will suit your needs.

Danny ⋅ 5 years, 3 months ago #

Do you think the 150ml water tank of 360 S7 compared to VIOMI V2's larger water tank is good enough for mopping about 95 sqm area of laminate flooring? Also is it any better to run the VC with powerful mode only the entire cycle, does it help in better vaacuming on laminate flooring?

Michael ⋅ 5 years, 3 months ago #

I'm not sure if the 150 ml water tank will be enough for cleaning a 95 sq. meters area. Most likely, you will need to refill the water tank. I would recommend reading comments here, it looks like the Viomi v2 has unsolved software issues. Anyway, if you consider buying the Viomi, take a look at the Proscenic M7 too. I don't know who is the OEM manufacturer (I guess Proscenic), but both devices look absolutely the same and have very similar (or the same?) features. Not sure which one is more reliable and if the M7 has the same problems as the Viomi. I don't think you need to run the vacuum in powerful mode on laminate floors. Standard mode should be enough to pick up all the dirt from hard floors.

Kathleen ⋅ 5 years, 2 months ago #

Did you make a decision? I am having the same debate!

Danny ⋅ 5 years, 4 months ago #

Nice review. I have few questions if you can please answer! Does it automatically stop mopping once it goes on top of the carpet? Is it possible to use any of the 360 models without the main brush to avoid hair getting tangled, I guess with such power it should not be necessary use the main brush right? And How important is it to have two side brushes, the new 360 S7 seems to have only one like the S5?

Michael ⋅ 5 years, 4 months ago #

Hi Danny,
Unfortunately, it doesn't automatically stop when it goes on a carpet in mopping mode. However, you can set blocked areas in the app where your carpets located so the robot will not go through these areas. Since the app allows you to store up to 10 maps, you can save one map with blocked areas for mopping and another map (without blocked zones) for vacuuming. I would not recommend using any robot vacuum without the main brush. It helps a lot in picking up debris and dust from carpets.
Can't say anything about the S7 model, but we've tested the S5, and it has powerful suction, so hair goes directly to the dustbin without getting tangled.
Robot vacuums use the side brush to pick up debris along walls and corners. Devices with one side brush always go along walls only in one counterclockwise direction, so the side brush always goes close to the wall. There are no needs in two side brushes, and a lot of robot vacuums (for example, Roborock S5 and S6) also have only one side brush.

reker ⋅ 5 years, 4 months ago #

The app supports set different block areas for vacuuming and mopping separately. No need to switch maps

Michael ⋅ 5 years, 4 months ago #

That's great! I thought it works the same way as in the S5 and S6 models which we've tested.

Laurent ⋅ 5 years, 3 months ago #

I can not wait to read the review I hope it will happen soon.
There is also thé xiaomi Mijia Robot Vacuum 2 that must come out very soon that interests me.

Michael ⋅ 5 years, 3 months ago #

Hi,
We just updated the article with our review. The video review will be finished next week. Yes, the new Xiaomi Mijia 2 looks promising, but there is a lack of info about this model at the moment.

jauling ⋅ 5 years, 4 months ago #

I've read that the S7 will not enter the European market, which is really unfortunate!

Natalie Red ⋅ 5 years, 4 months ago #

We contacted the company and they said the S7 model needed some time to overseas market. Hopefully, the 360 S7 will see the European market sooner or later.

However, the 360 S5 and 360 S6 are on sale and both are great models, so you may have a look at them too.

Natalie

Michael ⋅ 5 years, 4 months ago #

It's already available on GearBest for $459.99.

jauling ⋅ 5 years, 4 months ago #

Thanks, I just checked yesterday and it wasn't there. IMO, its a bit on the expensive side, but I guess that's presale prices for ya. The question really is, does it have English and does it work outside of China/Asia?

Michael ⋅ 5 years, 4 months ago #

I wish it would be cheaper, but even with the price of $450 it's still a good choice. I'm pretty sure GearBest will not sell China-locked devices. Also, the 360 S5 and 360 S6 robot vacuums from Gearbest that we've reviewed were with full English localization.

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