Viomi v2 app issue - unable to pair

Hello, I've received device yesterday, but for my surprise app from Viomi nor Xiaomi works, unable to pair with wifi/robot, so for now useless device and not able to control it. Any hint how did u manage to connect? thanks
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  1. Sally
    #      0
    I have the same problem. Help please
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    1. Sally
      #      0
      I have the same problem. Can’t connect the robot to WiFi. Help please
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      1. Natalie Red
        #      0
        At this moment it seems like you cannot connect the Viomi V2 with the app. It should be available by the end of May. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.
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      2. Natalie Red
        #      0
        Hi Dave,

        Did you follow the instruction of how to connect the Viomi V2 to the app?

        Natalie
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        1. Dave
          #      0
          App is expecting «V-RVCLM21B-XXXX» network on Vacuum, but i and many other have «viomi-vacuum-v6_miapXXXX» and that might be the problem as well....no clue :(
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          1. Dale
            #      0
            Have you found a solution or workaround to this?
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            1. Dave
              #      +1
              contact Viomi via FB a wait till they add you manually to Server, then u can see device in Xiaomi App.

              But after is added there are other problems present:
              — unable to set rooms / floors
              — they disabled scheduled cleaning with last FW update, probably due to fact that even after i set 8am it started 5-6h earlier. Probably due to time zone settings somewhere

              Basically they are selling product with unfinished software
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              1. Michael Fisher
                #      0
                Hi Dave!
                Have they fixed these problems already? What is your overall experience with this robot vacuum? Do you like it? Thanks!
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                1. Dave
                  #      +1
                  Asked geekbuying (where i got the device) to return, but in the end we agreed for partial refund.

                  Since my last comment Viomi support didn't fixed anything, they just asked to do Video, no clue of how can i make video that they are missing features in app, they should see it as well.

                  Anyway Viomi support is very poor, 1x reply per week or so.

                  Viomi device is cleaning but i cannot set new time as is it still blocked.
                  Vacuuming is done well,HW looks nice and solid so far. Only issue is the promoted functions are not there yet
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        2. Natalie Red
          (edited})
          #      0
          Seems like integrating the Viomi with the Mi Home will be available by the end of May 2019. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.
          reply   
          1. Dave
            (edited})
            #      +2
            BTW ive tried Viomi app, with Xiaomi app it doesnt have it in there present
            I tried via FB, but no reply since friday :( www.facebook.com/pg/viomitech/posts/?ref=page_internal
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          2. Jenson
            (edited})
            #      0
            How to create multi map in viomi v2? I cannot find any option to store a map…
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            1. Alex
              #      +1
              There is a way to fix it. Robot does not work in all regions. In My Home app set the region to Germany (because this model is designed for Europe) and all will work.
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              1. Natalie Red
                #      0
                Did you contact Viomi or it just worked with the Germany region?
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                1. Dave
                  #      +1
                  Viomi support via FB, but they are vary lame in replies once in 2 weeks or so, promising some big update already 2 months. currently with FW 21 you are not even able to set time when u want to start.
                  Multiple floor option doesnt exist yet...main functions are not there
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