Viomi v2 app issue - unable to pair

Hello,

I've received device yesterday, but for my surprise app from Viomi nor Xiaomi works, unable to pair with wifi/robot, so for now useless device and not able to control it.
Any hint how did u manage to connect?

thanks

Dave

25 may 2019, 04:29

1 +1

Uploaded files:

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Comments ()

Sally
26 may 2019, 03:34

↓ # 0

I have the same problem. Help please

reply
Sally
26 may 2019, 03:35

↓ # 0

I have the same problem. Can’t connect the robot to WiFi. Help please

reply
1. Natalie Red
  26 may 2019, 04:27
  
  ↑ ↓ # 0
  
  At this moment it seems like you cannot connect the Viomi V2 with the app. It should be available by the end of May. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.
  
  reply
Natalie Red
26 may 2019, 03:44

↓ # 0

Hi Dave,

Did you follow the instruction of how to connect the Viomi V2 to the app?

Natalie

reply
1. Dave
  26 may 2019, 03:50
  
  ↑ ↓ # 0
  
  App is expecting «V-RVCLM21B-XXXX» network on Vacuum, but i and many other have «viomi-vacuum-v6_miapXXXX» and that might be the problem as well....no clue :(
  
  reply
  1. Dale
    14 june 2019, 23:43
    
    ↑ ↓ # 0
    
    Have you found a solution or workaround to this?
    
    reply
    1. Dave
      15 june 2019, 05:05
      
      ↑ ↓ # 0
      
      contact Viomi via FB a wait till they add you manually to Server, then u can see device in Xiaomi App.
      
      But after is added there are other problems present:
      — unable to set rooms / floors
      — they disabled scheduled cleaning with last FW update, probably due to fact that even after i set 8am it started 5-6h earlier. Probably due to time zone settings somewhere
      
      Basically they are selling product with unfinished software
      
      reply
Natalie Red
26 may 2019, 03:51(edited})

↓ # 0

Seems like integrating the Viomi with the Mi Home will be available by the end of May 2019. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.

reply
1. Dave
  26 may 2019, 03:57(edited})
  
  ↑ ↓ # +2
  
  BTW ive tried Viomi app, with Xiaomi app it doesnt have it in there present
  I tried via FB, but no reply since friday :( www.facebook.com/pg/viomitech/posts/?ref=page_internal
  
  reply