Viomi v2 app issue - unable to pair

Hello,

I've received device yesterday, but for my surprise app from Viomi nor Xiaomi works, unable to pair with wifi/robot, so for now useless device and not able to control it.
Any hint how did u manage to connect?

thanks
1 +1

Comments ()

  1. Sally
    26 may 2019, 03:34
    #      0
    I have the same problem. Help please
    reply   
    1. Sally
      26 may 2019, 03:35
      #      0
      I have the same problem. Can’t connect the robot to WiFi. Help please
      reply   
      1. Natalie Red
        26 may 2019, 04:27
        #      0
        At this moment it seems like you cannot connect the Viomi V2 with the app. It should be available by the end of May. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.
        reply   
      2. Natalie Red
        26 may 2019, 03:44
        #      0
        Hi Dave,

        Did you follow the instruction of how to connect the Viomi V2 to the app?

        Natalie
        reply   
        1. Dave
          26 may 2019, 03:50
          #      0
          App is expecting «V-RVCLM21B-XXXX» network on Vacuum, but i and many other have «viomi-vacuum-v6_miapXXXX» and that might be the problem as well....no clue :(
          reply   
          1. Dale
            14 june 2019, 23:43
            #      0
            Have you found a solution or workaround to this?
            reply   
            1. Dave
              15 june 2019, 05:05
              #      0
              contact Viomi via FB a wait till they add you manually to Server, then u can see device in Xiaomi App.

              But after is added there are other problems present:
              — unable to set rooms / floors
              — they disabled scheduled cleaning with last FW update, probably due to fact that even after i set 8am it started 5-6h earlier. Probably due to time zone settings somewhere

              Basically they are selling product with unfinished software
              reply   
        2. Natalie Red
          26 may 2019, 03:51(edited})
          #      0
          Seems like integrating the Viomi with the Mi Home will be available by the end of May 2019. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.
          reply   
          1. Dave
            26 may 2019, 03:57(edited})
            #      +2
            BTW ive tried Viomi app, with Xiaomi app it doesnt have it in there present
            I tried via FB, but no reply since friday :( www.facebook.com/pg/viomitech/posts/?ref=page_internal
            reply   


           

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