HONITURE Q6

Did you ever get any advice

Have you contacted Honiture?

Is there a tec support number or website I can contact because I could find one .

Here is a website: https://www.honiture.com/
The emails: support@honiture.com / sales@honiture.com
And lastly, you can contact them via the seller you got the robot from.

Oh yeah like you get another phone, log into your account and all your previous data is here. Sounds like the future, doesn't it?

Sorry to hear you returned your device. Which one you want to get?

I am having a really difficult time deciding if i return the Honiture if there is one that will meet my needs - my wants are:
1. automatic recharging
2. automatic emptying of the bin
3. really powerful application that lets me schedule cleanings as well as control immediate room cleaning and spot cleaning
4. I would like the mopping feature to be included but that is not a deal breaker

I would like to pay around $500 but would pay more for the perfect vacuum - but I don't see one that does all of these - do you know of one to recommend?
Bill

If you need a large battery, the only way is to look at the ECOVACS T8 AIVI but it costs a lot especially with the base. The Roomba i7/i6/i8 has the best self-emptying system but also a smaller battery. A perfect robot vacuum simply does not exist. The S9 has a bigger battery but also would cost you much more than $500.

I have a Q5, not a Q6, but on it, I pushed only the button with the house icon, not both at once. The first one I got never connected, but the replacement I just got does. It announces something like "smartlink"--not sure exactly what it said--and then the wifi symbol starts to flash like it's supposed to.

If you go to "record" there's numerous maps from times it previously vacuumed. Choose one of the maps with no go areas still there and reinstate that map. This feature is actually pretty good. I had a problem with it saying main brush error from a time when it got stuck. Even though there was no obstruction. I switched maps and it stopped the error, so there must be a glitch were certain parameters get stuck with the map.

Thank you. You are correct that bringing that map back works.

This happened to me several times and now it seems to be working just fine.

Did you contact them via Amazon?

Hey Bill, try to search around the app and see whether there is something like a continuous cleaning or resumption in menu. It may be off so you have to turn it on.

Good morning Natalie!
I have looked and looked and cannot find such a switch in the software. No idea how to make this work.

No idea why this simply started working but it now goes back to the base and charges and then goes back out like it is supposed to.

So you're saying resumption works but you have no idea how did you make it to?

After thinking about this - I believe that when it got down to about 25% battery life left before I manually pushed RECHARGE to send it back to the charger. When I did that it did not come back out to finish - when I left it on its' own to go back to get charged up it DID come back out - so leaving it alone and letting it run itself and charge itself works a treat.

Room cleaning with Alexa involved is only presented in some high-end robots and the list I believe does not include the Honiture.

Pn the Amazon web site - here is what it says:
【Maps All Your Rooms clearly】:2020 Advanced Q6 Laser Smart Mapping enables the robot to learn, map and schedule your every room, edge and even corner, which cleans your home more thoroughly following an planned Bow route and improves cleaning efficiency by 50%. You can also schedule whole-home cleanings, target specific rooms or spot areas to clean with the HONITURE APP, voice control with Amazon Alexa or Google Assistant even when you are racing out the door.

No matter how I read that it SEEMS to indicate that I can specify rooms and schedule them in the app or VOICE control clean on my way out the door. Sure seems like it THINKS it should be able to do it?

Hey Bill, thanks for sharing your experience. Did you try to run the robot with the door open? The Roborock robots update the map in real-time I am not sure about the other robots tho.

Yes - I have a rather large house - (over 5000 sq feet). I tried to open the door and tell it to do the "zone" in front of the door - but it would go to the door and not go through - obviously because the zone is marked.

I then tried to do the entire house with the door open and it takes it two hours to do the entire house as currently marked and when I came back it had not added any rooms. So - I think that there simply has to be a way to make it do the other rooms - I just do not know how to do it.

I don't know as I never tested one. If you manually place the robot in that room, will it scan the room or start the new map? In any case, you can always delete the current map and start the robot again with the door open this time.
With the Roborock this problem can be solved by resplitting the room, try that with the Noriture too.

I picked it up and put it in the room - it complained that there was no map and then created one - but then the map of the rest of the house was gone -

I would like one really large map

Sorry to be so picky.
Bill

OK - I simply ran it again and left the door open and it has indeed mapped the entire house.

Thanks

As an option you can try to put the robot into an area it hasn't mapped and see if it saves the second map. I did with my robots to check multimapping. It had a bedroom, kitchen, and living room as three separate maps. But I believe it has to start from the dock. Some robots create a new map without the dock but most require one.
Cool to hear you can get accessories for the robot!

It does save maps - all of them, so long as the app remains installed. It's necessary to go back to one of the saved maps and "restore" it in the app. Honiture's response to me implies the machine itself saves three maps. However there's no way I see to select them; it has to be done in the app, and only from the set of saved ones *in the app*.

Keeping in mind the app is v1.0.0, there are many minor annoyances, like this. It basically works fine, and could work much better. My feedback to Honiture is that I like the vacuum a lot, and when the app is revised with substantial bug fixes, only then would I give it five stars. That's because the app has a lot of rough edges, and the app is a very large part of making use of the vacuum.

To my experience, new robots normally have a buggy app, most companies work on the issues and it becomes better with the next updates.

Honiture replied with a little more info:

1. The auto-boost function requires a relatively long-pile carpet. My half-inch pile carpet didn't consistently trigger it, and now doesn't at all with tape over the cliff sensors. I'm okay with that and will manually increase the suction on that carpet as desired. My floors are almost all hardwood and tile, with only two large area rugs and two smaller ones. One of the smaller rugs has inch-long , quarter-inch thick "fingers" for the pile. The Honiture Q6 does a great job with it, never becoming stuck.

2. They promise to try and improve the cliff sensor function. Until then, I'll use tape so it doesn't get stuck in the middle of my striped carpet. Here's their response: "Now you can hide it in some area if you need this." I take that to mean hide the carpet. Not going to do that.

Last, on parts: today I received this relatively nice $40 kit: https://www.amazon.com/Neabot-Robot-Vacuum-Accessories-All/dp/B08HKFHHHV
...and am happy to say that although the side brushes are white (vs. black), all the parts are dimensionally identical to those on the Honiture Q6, critically including the brush roller. Along with the few spare accessories included with the vacuum, I should now be set for the next year plus.

This also means at least the Neabot NoMo is an identical vacuum hardware-wise, just without a mop attachment, and it's white. In fact, I better like it's appearance and almost bought it instead. With coupon the Honiture Q6 was maybe $30 less and had a mop, even if it's of little use to me, so I went that way. So far, so good.

Sounds good! So now we know where to get accessories :) Hope they will fix the issue with carpet boost and cliff sensors tho.

Hi, Dave wow thank you for such a detailed review. I Will change the warranty info and curious did you contact support via Amazon? I struggle to find an official website (found one but it does not have this model) or anything like that.

The enclosed gift card asks that initial contact with them be made at support02@honiture.com.

It also says - don't know if it's true: "Due to Amazon's rules, once a customer makes a comment, our seller cannot find the buyer's contact information and quickly resolve the issue." This is why they want that initial contact via email.

Ah okay. Was the response fast? Did they help you with your questions?

Natalie,

After five days, they replied this morning to all my questions/bug reports. I'll share all the questions and responses after I decipher the unfortunately difficult-to-understand English. Get ready for another long post, ha ha!

I've also of course run the vacuum some more and learned a few more things about the app. Overall it has done well and I'm happy. The only major problem so far is an area carpet with sweeping dark/light areas. It literally got trapped in the middle of that carpet a few days ago - between what it sensed as two "cliffs." It turns out this is hardly unique; many vacuums have the same problem, notably Roomba. My plan for that is to buy some foil and white tape today to cover the four IR cliff sensors, as I don't need cliff detection in my house, that beautiful rug stays, and vacuuming that rug is essential (or it gets returned). Covering the sensors with some makeshift white tape (that started to come off) worked. Thin masking tape didn't, nor did black electrical tape. Instructions may be found on the net to modify the IR cliff sensors so they're always "on" - basically pointing the TX and RX at each other. I like that solution, though at this point I'm not going to open the vacuum and void my warranty.

It would be much better to have an option in the app to disable those sensors. I plan to tell them of the carpet problem and suggest the option.

I don't know many robots that can go over black carpets or to say more I know a few only and I would not recommend them. Other than covering cliff sensors I don't think there are many solutions to solve this problem.

Here are the questions, and my best translation of the answers - quoted where I can't figure out what they mean:

1. What is the purpose of adding rooms in Room Management? I don't see how they are used, other than designating a room in which a device can be placed. I deleted all the rooms and everything works normally with my one device. Being able to label rooms on the map display would be valuable, for instance.

A. "Adding a room to the room management is to more clearly identify the area on the map, which area is the bedroom/living room." My comment: I still have no idea how to identify a room on the map. There's no apparent link between room management and the map, at least that I've found.

2. In the device map display screen, at bottom center "Ceaning time" is misspelled. I believe you meant "Cleaning time."

A. Fixing.

3. The total area cleaned is shown in square meters. While that's OK, I'd prefer to have it in square feet. (We use inches and feet in the United States, as a localization.)

A. Fixing.

4. The label "Suction LV" is a little confusing. I think you mean Suction Level, and "LV" isn't a recognized abbreviation for "level" in English. A better label would be just "Suction" if there's not room for "Suction Level."

A. Fixing.

5. In my automatically-created floor map, there are two rooms/areas that appear almost the same color. I've been unable to correct this by splitting and joining regions for either of those rooms. Is this a bug, or is there a way for me to ensure adjacent rooms have contrasting colors?

A. "Whether the APP is the latest APP, create a floor map, you need to clean the entire area before you can divide the area, and you can also split and merge the areas." My comment: They didn't understand the question. I even said I was able to split and join regions. The problem is two almost-identical colors for adjacent rooms, making it look like one large room.

6. Clicking on "Area" in the main map screen, I see two options: "Add area" (creates a red area) and "No-drag zone" (creates an orange area). Are these actually a "No-go area" and "No-mop area" respectively? If so, please correct the English labels in the next version of your app. The current labels are confusing.

A. You're correct - fixing.

7. How are multiple levels/floors mapped in a house? That is, areas not reachable directly from the charging base. This implies multiple maps. I read this is a feature of the app. Assuming that's correct, please tell me how to do it.

"The Q6 machine can save up to 3 maps of different floors, which can be picked up on different floors, the cleaning records of the previous floors can be found in the cleaning records, and the maps can be restored."

I'll test this later. They seem to be saying the machine will automatically know which map to use, up to three. More than that, fourth map on must be restored from the "Record" menu, the list of jobs. It appears the app saves the map from each cleaning job.

8. I have the Auto Boost toggle enabled, but don't notice it increasing suction on carpets. What are the conditions under which Auto Boost may be seen, or is it working as I expect?

A. It only works if set to low or mid suction. That makes sense, yet not quite: Since sending the question, I have occasionally observed it go to high suction by itself on a 1/2" pile area rug. However, it takes about 15 sec moving in a straight line on the rug before it increases the speed. This might be ok on a fully-carpeted area. Not so much on an 8x10 area rug.

9. What are the camera and microphone app permissions used for?

A. There's no camera nor mic in the machine. In the app the mic permission isn't used. My comment: Since emailing this question, I discovered the camera in the app allows taking a picture in order to make an icon. At present I disabled all permissions - location, camera and mic in the app, and it seems to work normally.

10. Under Smart, when adding Automation and when device status changes, most of the function labels are shown in Chinese characters. Would you please provide English localization/translations for all functions?

A. They have updated the app and some Chinese localization has been fixed. My comment: I have not yet seen a new version in the Google Play Store. I believe they mean they've just checked in changes internally, for a later public release.

Hi Dave, thank you :) Would love to hear your opinion on this robot and I must say, that was a good price for this one!

Does anyone know how to set a second home on the Q6? I have a two story house and every time I take the vacuum upstairs it erases the downstairs map. It was suggested to me to create a second home in the app for the upstairs but I cannot figure out how to do that and Honiture customer service did not get back to me when I asked the question.

I no longer have to use Proscenic bags as Honiture replacement parts are now available on Amazon

Hi Robert,
Sorry to hear that. I tried to find their website or any other official contact information, but no success.
This model looks very similar to some other robot vacuums, such as the Proscenic M7 Pro. I think both robots made by the same OEM manufacturer, so they can use similar or identical accessories and spare parts. Hope this helps.

Replacement items are now available on Amazon.

I also bought a Q6 from Amazon 3 weeks ago. Can not find any web site regarding replacement parts. No tech support replies from support.Honiture.com.
Their website has nothing to do with vacuums. Amazon is of no help either.
The Q6 does the job well but I will need replacement parts sometime.
Can anyone help?