Viomi V2 | About 1-2 minutes after starting the Robot Vacuum Cleaner, it stops operating.

Hello everyone,

Im new at smart robots and i have a problem with Viomi v2

About 1-2 minutes after starting the Robot Vacuum Cleaner, it stops operating.

 

we bought it about 3 months ago and there was no such problem 1-2 months ago

 

Any help ?

 

Thanks.


10 comments
Kostas Alex ⋅ 3 years, 3 months ago #

I don't have the same machine as you do but i did have the same problem.
I have the vacuum at the center of my house (the living room) and the vacuum would clean half of the living room and then say task completed and go to charge. I google for an answer and i found this thread and read "reset the device or reset the map" and i thought that can't be a way to solve the problem and then it came to me, what if i split the room in 2 from what it cleans and what it doesn't and it worked. It cleans half of the living room then cleans the rest of the house and then cleans the other half of the living room successfully completing it's task and go to charge. And to anyone who wonders no i did not reset anything.
I hope this helped. GL

George Dobrescu ⋅ 3 years, 3 months ago #

Buna,

Am resetat de doua ori aparatul (sters din aplicatie si apoi din butoanele lui) si i am selectat ca la prima curatenie sa faca “Vacuum along the edges”.

George

George Dobrescu ⋅ 3 years, 7 months ago #

It was starting the new map, but after 10 minutes it was stopping without finishing.
Anyway, I figured out somehow, I reseted the device twice (hard reset and soft reset) and I selected first time to do edges, it started again to do a new map and finally finished. After this it started to act normal.

Natalie Red ⋅ 3 years, 7 months ago #

Ah ok cool. Glad you figured it out :)

Nistor Roxana ⋅ 3 years, 3 months ago #

Poti sa ma ajuti? Am aceeasi problema .dupa un min se stinge.ms

George Dobrescu ⋅ 3 years, 8 months ago #

I am having the same issue. I reseted the device and the problem is still there. It stops in the middle of the task. I deleted the map, in this moment he is not abble to remap all the house, because it’s just stops. No message from it at all. My house it’s 50sqm.

Natalie Red ⋅ 3 years, 7 months ago #

Your device does not start a new map if you start it from the dock?

Michael ⋅ 4 years, 1 month ago #

Hi,
Did it happen only once or each time you try to use it? Does it only stops/pause cleaning or turning off completely (like the battery discharged)?

testi vio ⋅ 4 years, 1 month ago #

Hi Michael
Every time we try to use it, it stops by saying that the cleaning is completed, whereas it cleans and stops 1m2 in a 30m2 room.

Michael ⋅ 4 years, 1 month ago #

Maybe the map is distorted which makes the robot think that it already cleaned the whole place. Did you try to delete the map and create a new one? Also, try to start cleaning from another room and check if the issue persists. If that doesn't help, you can try to hard reset the device, here is a video on how to reset the Xiaomi Mi Robot Vacuum Mop P (which is identical to the Viomi V2). After the hard reset, you should pair the robot with the app again as a new device.

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