How to Solve the Connection Issue With the Xiaomi Mi Robot Vacuum Mop P (STYJ02YM)

I am facing rather a different issue in my newly brought Xiaomi Robo vaccum S12. After a couple of day’s usage it went offline. I tried deleting the app, reinstalling and adding the device again but not helping. Funny thing is that the factory reset is not responding. Any idea how to solve this?

What worked for me was
Allow microphone
Allow precise location
Disable mobile network data
Then the vacuum was found under a second.

Hi, i have roborock S6 maxV and i try everything reset wifi factory reset reinstal the app, different region and still cant connect the robot with my phone. Firat tume i try the xiaomi home app let me put my home wifi and pasword but after that dont let me put it agane. The robot is not visible please help 🙂

Thanks to this website..... I had tried almost full day and still can not connect the vacuum to my apps....finally found that the problem is the product is register under China Mainland, after change to apps region to China Mainland then it is connected... thanks a lot for the great assistance... have a nice day

I have found that for me the problem is solved the simplest by deleting the device and pairing it again. Pretty fast and easy, no loss, all data is kept on the vacuum cleaner itself.

I do have location and bluetooth turned off on my mobile too, i don't know if that triggers this problem to appear or not.

AFTER COUNTLESS HOURS OF DEBUGGING ON WTF IS GOING ON IMMA TELL YOU EXACTLY WHAT WORKED FOR ME.

1. Reinstalled Xiaomi home app
2. Changed my WiFi SSID to something without spaces and uppercase letters. Only small letters and dashes for spaces.
3. Set the Encryption of the WiFi at TKIP/AES
4. Set the WiFi security protocol to WPA/WPA2 Personal with version WPA-PSK/WPA2-PSK
5. Closed mobile data connection
6. Connected to my newly setuped WiFi SSID
7. Factory reset my vacuum (Press dock until you hear it's going to dock, then stop it and then press for 5 seconds until you hear it's gonna factory reset and then press it again for another 5 seconds until it says starting initialization or something)
8. Opened the app and followed the steps GIVING PRECISE LOCATION ACCESS.
8. Device finally connected first try.

FUCKING HELL.

In my case the Wi-Fi password had to be changed. Upper case Latin letters are also a problem.

Hello, I have a Xiaomi Mijia G1 vacuum mop (Chinese version).

I do not have any problem with my iOS app, I can pair the robot to the 2.4GHz WiFi network (I had to choose the China Mainland, in order to).

The problem is that once it starts cleaning, after some minutes it losses the connection, disconnects from the network, and it just stops and turns off, once this happens I need to pick it up and put it in the base station to reconnect it again. Sometimes it cleans for 10 mins, some others for 3 mins.

It has never happened before when I was living in another place, it started to happen once I moved to my new place. I have connected the robot to a 2.4GHz PLC since the house has 3 floors and the robot is at the top. I have tried with several PLCs and always happens the same.

Does anyone know how to solve this problem? Should I get rid of this piece of trash? Why does it happen just once I moved?

Best Regards, Felix.

do a factory reset (push the pin) than it should work

You need to install an old version of the app and then connect WiFi and then update to latest version

Make sure that 802.11n is enabled for the wifi signal. Otherwise the vacuum will never connect to any other mode.

Hi
After few days the robot goes "offline" and the app doesn't recognize it so i have to reset again and again

Does anyone know why on Mi Home app “add device” don’t work? When I press on plus button nothing happens.

Hi there from Portugal!! I can't connect my xiaomi vaccum mop p to my network, not on my iphone or my wife's android... It's just won't connect. Tried WPA, WPA2, WPA/WPA2, WPA2/WPA3, with 8 chars, with 10chars long, i reseted my vaccum each time, factory reseting 4-5times.... and nothing... I've got a MESH with EAP225 at home, but i've created a 2,4GHZ only for smart devices, not 2,4/5... it's 2,4GHz!!!!! Please... help my vaccum, he's near to get with a sledgehammer ...

aparece a seguinte frase quando vou ter por uma parede virtual: poor network connection, try again later

o meu robô se conectou perfeitamente, mas para colocar parede virtual ou área restrita de MOP, ele fala que a conexão está fraca e só funciona quando quer ... posso tentar 50 vezes e conseguir uma. é muito aleatório.

o que devo fazer?

i have STYTJ06ZHM xiaomi with wash dock station

After the robot was damaged
The seller sent me a new robot
I'm unable to connect it to the damaged robot's docking station
Is it possible to connect a robot to another docking station?
Maybe the docking station needs to be reset? how do I do it?

I am trying to connect my in mi robot vacuum mop p with a network but doesn't connect how I can do it can anybody help me please

Thank you very much!

Hello friends, I have a Robot Vacuum-Mop Essential G1, when I bought it, it easily connected to the Wi-Fi network and it worked for some time, until I had to reset it to connect to another Wi-Fi network, now I can no longer connect it to the Mi Home application, I already followed all the tips I saw here, but the robot is not generating the "mijia-vacuum" network. The Wi-fi I'm using is 2.4GHz with WPA/WPA2 PSK security, the name and password are composed only of letters and numbers, location and bluetooth are on, I've already reset the robot to factory defaults and also the Wi-Fi settings -fi pressing the home and on/off button together for 3 seconds, I have already uninstalled and re-installed the Mi Home application, I have already changed the application region to several different countries, I have tried it with other cell phones, I have tried it with other routers. Can someone help me please?

Hello everyone!
I ordered in Aliexpress Xiaomi Mi Robot Vacuum Mop C2 to Europe.
It came as Chinese version doh. It is not possible to switch to wifi as the model shows it Region unavailable. Can I use the described solution?
Thanks!

Does anyone knows how in generally connection is organized here ? We have application on mobile phone and it give us possibility to control remotely our robot. Does we have some trusted tunnel in our home router for device? :)

just got mine and the situation is: the power button keeps blinking but the wifi one is off... have already turned on and off several times and also holding both "home" and "power" for a few seconds and nothing changes after it's on again.
does anyone knows what to do next? can't find anything online..

PLEASE CANT WIFI HOW?

Hey! Hey! I can not even find wifi in the robot anymore?
viomi-vacuum-v6_miap ....

Must the router be connected to internet? What is the blue tooth connection for?
I only use my router as an access point for printer. I connect my mobile mi app to my router and try to add the robot vacuum. It just does not work. I read all the tips and followed exactly. Error in mi app says "Something came up. The application has cancelled the request to chooses a device". I have yet to try on the 2 phones.

Hi guys, here is my problem. I’ve changed the router on my house. I opened mi home app and chose offline robot then I tap the reset device. Then I reset wifi settings on my robot by pressing two buttons five secs. On thr second step I chose new router and click next. It says me xiaomi_mijia-xxx wifi selection will appear on my wifi list. But it doesn’t appear. So I can’t go through, any suggestion here?

Tried everything without success.
SOLVED it only after I did a hard reset. Press the pin (bit deep, not superficially) + the Home Button, for a few seconds until it says "resetting to factory defaults". If it just reboots, it means you didn't factory reset, you need to press the reset button with a more pointy thing.
Then, I did the process through the app, it immediately connected.

Hello,

I just placed the xiaomi mop pro for the first time and I didn't fully charged it. After the first time it tried to work and it vaccumed the house and the battery level went to 20% it started to return to base. When it got back to the base it didn't start to charge and the side brush doesn't stop turning. In the app I have a device error message but the mop pro is like has no connection anymore with the app. I tried to reset it but it doesn;t work. There are no lights on the buttons.

Do you have any idea what's going on?

Please help all advice do not work for me

Ealier it was connecting to us, Singapore, china mainland server . But now it's not connecting to other server except china and after that it's display error msg can't map of mop with this server . Now it's useless it only goes all place with wifi we can't control the device from mobile app

Hi, do you know if the robot is capable of jumping from one access point to another?
I have different access points for different areas on my house.

This is what at the end worked for me:
If you can connect and add the robot using phone as a hotspot then there's a chance it will connect also to your router (as mentioned you will need two phones: one acting as hotspot and the other one for setup).
The trick is to setup the WIFI hotspot in your phone with same SSID and same password as your router.

1. Then turn off your router
2. Connect to your phone's WIFI
3. Add your vacuum robot
4. Turn off your phone's hotspot and turn on your router
5. Robot should connect to your router using saved credentials from phone

P.S. Also don't forget to setup your router the way it's described in the tip (WPA2, no special characters in SSID, etc.)

Thanks! Updating our router to the WPA 2 did the trick.

Hello my problem is that in my 2 store house I have 3 or 4 routers so when I start the cleaning process an robot is paired with the central router when it goes to areas that I gave a repeater or a access point then robot misses the signal and it appears to be offline. So how can the robot connect to the next router/access point/repeater during the cleaning process ?

I have 2 vacuum cleaners, same model, in the same house.
First one connects ok.
2nd one I can’t connect it.
It’s because I’m using the same network?
Thanks

I’ve got an IPhone 12 pro with OS version 14.5.1 and Xiaomi Home app 6.4.203. I’m not able to connect the Xiaomi Mop Essential to the wireless network. The SSID is called WiFi and the password is alphanumeric with capital letters of length 10. I’ve tried reseting the Mop to Factory settings and also the Wireless network, but nothing seems to work.
I fixed it by changing from WPA-PSK/WPA2-PSK to WPA2-PSK.

mine connected fine for the first two days and now it doesn;t for some reason When i press the start and home center it does nothing. It still works, but no wifi connection, so I cant use the app. I checked all the above and they are all correct

Same problem happened one day after long using without problems. It connected to phone, but can't connect to wifi.
While it was working my country was set to CHINA (mainland) because at beginning can't even connect with my real country (Europe). So I uninstalled app and then downloaded it again, chose my European country and wifi connected. I tried to change country in app before, but it doesn't connected, so you need to reinstall and choose your real country from beginning.
I think that were made some updates in aapp to fix connection issues which were before, but also caused new issues in this way.

Hello,
I have problem with my "Mi Robot Vacuum-Mop P". I have installed it and worked for several days until today when the red LED starts blinking and the robot just stopped working. The robot is not able to do anything - not to reset factory setting, not to reset WiFi.. cannot hear any voice from the robot. I unplugged the batter then plug it again but still same.. robot is just white breathing and do nothing, not responding at all to neither of buttons.. any ideas?

Regards,
Rosen

Hi,
After more then 3 hours trying to connect my new Mi Robot Vacuum Mop Essential to my home router without success, i changed the Wi-Fi security from WPA-PSK + WPA2-PSK to WPA2-PSK and it finally connected immediately!!
Thank you all for the tips.

Very thanks! Switched the region to China worked for me. I just bought this vacuum, without your help would spend days to figure what's the problem

had the same issue. so, vacuum mop suddenly became offline after 2-3 months of work and every time i tried to connect it to the app, i failed. tried everything described here. switching from WPA to WPA2 in the router settings helped fixed this. vacuum mop connected immediately, without any problem

I just had the same problem and none of the comments helped.
After 3 hours I found the problem: I had to turn off the ad blocker on my phone... then it worked!!

Sometimes vacuum mop drops connection and can`t reconnect to router. After reconnection procedure (app successfully connect to robot and send data) robot stays disconnected. Take a look at the list devices connected to your Wi-Fi network. If router shows vacuum MAC address and IP but vacuum robot just blinking, disconnect manually from router interface (openwrt has this option) and try connection procedure again.

Do we need to connect the vacum to app ?

Hi all,
Just got my S6 Pure and unable to connect to network. It keeps on telling me "time out". I tried both on my iPhone and iPad. I have done every single step from the instruction from using correct 2Ghz, simple wifi password etc. Nothing works.
Please help

SOLVED
whit this
https://vacuumspain.com/en/blog-robot/how-to-change-to-your-region-server-styj02ym-xiaomi-mi-robot-vacuum-mop-p/

Hello! Thank you for the support. You can add another step to solve the problem. It works for me. I tried everthing you say and the device do not work. I read some information in another website and it work for me. I think the wifi module just crash sometimes and you need to reset the robot.
"Try power off and power on the device when not in charging station. Press the power button for 5 seconds and after power on again." Works intantly.

Hey!
Thank you cery much mate. That solved my issue with Mi Robot Vacuum-mop P!
I had _ and / in my wifi network SSID. After removing those characters it connected within a blink of an eye.

SOLVED

Hello!

My problem was the connection between robot and modem (phone and robot connected always perfectly)

I tried everything on this post plus comments.

The key was to change the SSID for the wifi (it was 'Rodrigo 2.4ghz' and change it to 'rodrigoghz'). After that, everything worked like a charm.

The final running config is a 10 alphanumeric chars password with the new ssid and only WPA2 Personal with AES encryption.

My final conclusion for this is that as a general rule, for this robot to connect you can't have special chars neither in the SSID nor in the Pass.

PD: I have the Xiaomi Robot 1C (international version)

No connection to net

Device is not connected to the network
1 and 2 ok

I installed it easily and never had any problem. But today i had to reset my wifi router and the vaccum can’t reconnect. I tried to reinstall it, I tried to reinstall the app and nothing. I even tried to reset to factory settings but it wont even if I press home button for 30secs. Nothing happens

Does this type of devices can be connetcted through an hotspot mobile network? (mobile router)

I had another problem - my region for all my devices is mainland china, and i bought eu version of the vacuum in Hungary. It connected to wifi, but the vacuum is not on the devices list. But I received push notifications from it! And only when I changed my region to Hungary in the app I saw the vacuum. But all other devices (including EU mi smart home) are in “china” locale, so I have to switch between regions:)

I have the Chinese version. I managed to connect it, but do you have a solution how to change the language? it only speaks Chinese :(

I have just installed my new mop pro yesterday.
It was working fine scanning all house and all but today I went to work and tried to start vacuuming but its offline
I can start it only when my phone is connected to the my home router, not when I'm out of home.

what should I do, help

*** WORKING SOLUTION ***

I just spend about 3 hours on this:

1. You need to remove ALL special characters (use only numbers and letters) from your 2.4GHZ-WLAN password. Make it EXACTLY 10 characters long.

2. Reset WLAN on robot

3. Turn off Bluetooth AND mobile data in your phone (only wlan stays on)

4. Connect and enjoy

hi again,

it turns out to work with my local region (Portugal).

don't ask me how, because i've done all the same steps already mentioned here.

all steps done on tablet, and immediately the vacuum appears on my phone as well.

I would say in resume to follow these steps:

1 — reset wifi on vacuum
2 — reset or delete the app and install again
3 — put vacuum at 50cm of router as well the tablet/phone
4 — wifi is set with WPA2 encryption
5 — activate location on app
6 — enter Wi-Fi 2.4GHz password
7 — add the device

Just grab other tablet and do the folowing:

1 - reset wifi on vacuum
2 - install app on tablet
3 - regist Chinese account using a local phone number
4 - put vacumm at 50cm of router
5 - wifi is set with WPA2 encryption
6 - activate location on app
7 - try to add device

NO SUCCESS!!!

hello,

I've my Xiaomi Mi Robot Vacuum working fine since i bought it on January.

Since August if stops working with the App.

It still works pressing the button, but I lost all functionalities on the app.

Does someone know if Xiaomi made a Firmware with bugs, or just my Xiaomi Mi Robot Vacuum is faulty on the wi-fi?

I've made "power+home button" during 3 seconds (or more) to reconnect to other dispositives, but no success.

Can someone help here?

Do you guys know where to get support for the device? Ours started making high pitch noises and then smarting making burning smells ( even when it’s charging). But not sure where to even get support for this item

Changed region to Chaina Mainland. After that on device description is available model Mi Robot Vacuum-Mop P (to leave region example Germany - no such model available). So I can find device, add it into network, everything seems to be ok. Select room - I select living room, push button below Next. App offered rename device, I leave it as it is. And then I push button Let's get started. Loading screen will appear.... and thats it. No device is available. App shows on screen My devices (0). What do do??

EDIT:
1. It work also in 5G WiFi network, at least in my local WiFi, what is 5 G. (I try also another router with 2,4 G, no difference, work in both).
2. My problem was, that in device selection, if to type into search window Mi ...., it can't find suitable product. BUT if to scroll to end of selection, there is last menu Household ... or something like that, and from there is Vacuum Mop Pro is avaiable. I don't why it doesn't show it in search window on my region. If I changed region to Chaina Mainland, search command will find device. If I changed region to my region, then I must select manually correct model AND IT WORKS! :-)

The Mi Robot Vacuum Mop P is not listed among the devices when I choose my own region, i.e. Germany. Is it better to choose China then? Or somewhere else?

Also, do you know if wifi connection will work when there is no router but the wifi is supported over a network where you need both a username and password, i.e. eduroam?

i got a international version and is there anyway i could get it connected to china server? i have got alot of other devices that is connected to the china server and would not work in other region.

Hi I’ have connected my vacuum to the app but it will not connect to Wi-Fi it gets almost to the end and it times out and tells me to try again.

How do I register in Mi Home app if I have Chinese version? It doesn't support Facebook and requires Chinese phone number to create account.

I've tried everything, but no luck! I really wonder if there is something wrong with my device(hardware problem) or if there is a software issue?

O problema é que eu já fiz isto tudo! E continua sem conectar... E o meu router não tem senha, será por isso?

Obrigada pelo post! Explique-me como chego ao WPA/WPA2? Porque no meu telemóvel só tenho WPS é o mesmo?