Viomi v2 app issue - unable to pair

i have the same problem with this robot viomi vslam VXVC05-SJ

I'm not sure, but maybe the V2 Pro model works only with the Mi Home app.

Thank you Serkan, It works

You can do it. Ignore Schedule in app. Use Automation in Mi Home instead.
I scheduled vacuuming 3 days a week and 1 mopping on Saturday.

Hi Dave,
You don't need any other products to connect the Viomi V2 with the Mi Home app. Log into your account in the Mi Home app; on the main screen, you will see a round "+" button in the top right corner. Press this button and give the app permission to turn on Bluetooth and to determinate your location when it asks for it. Now, you will see two links on the top: "Devices nearby" and "Add manually". Press and hold for a few seconds buttons on the robot vacuum (home + power button) to enter the robot into pairing mode. Now you can manually select the Viomi V2 from the list of supported devices or use "Device nearby" to find the robot automatically. Then just follow the instruction on the screen. Check out this video.

Thanks Michael. I managed to pair my phone with the device. It appears that I was looking into wrong app. Instead of working in Xiaomi Home App I tried to use MI Home app by Energenie. I made a few vacuum and mop tests last night and I am happy with the results and how the app is working so far.

Hi,
As far as I know, there are two modifications of the Viomi V2: Chinese and international. Chinese version works only with the Viomi app, when the international version - only with the Mi Home app. You can't pair the Chinese version with the Mi Home app and vice versa. I have the international Viomi V2, so I'm using the Mi Home. The app is usable, but a little buggy and some features don't work. However, we had the opportunity to test the beta app, which will be released to the public soon. It is more stable, sleek, and has a new feature - intelligent rooms recognition, so you can send the robot to clean a specific room (or a few selected rooms). I can't say that the beta is perfect but much better than the current version.

There is news about beta? Is it come to us?=)

Hi,
The beta app is not released to the public yet. I've heard that it will be released soon, but don't know when exactly.

Finally, it's here! The app was updated yesterday.

Was updated for android only. Having difficulties on IOS with the old app and new viomi firmware....
losing patiance with this buggy app

Does your app have the button for both mop + vacuum? Or are they separate?

מזל שלא קניתי את ה Viomi v2
אני רואה שעדין קיימות בעיות איתו

Hi, Cassandra. Did you try contacting Viomi customer support with this problem? So far I can't find any solution for this, maybe they can help.

Viomi support doesnt react anymore and the "promised" big update is nowhere

Hi Dave. We have already tested the newest beta version of the app. You can see screenshots of the beta app in this video. So I really hope it will be released to the public soon (maybe until the end of September).

Great! nice to see this info, as I and probably many other lost the hope...
I see finally rooms! great :)
Is this App for Xiaomi home or Viomi only?

Yeah, I like the room recognition feature. This is the Mi Home app, I have no idea if the Viomi app will be updated with the same features as well.

how did they activate beta ? somehow manually via the Xiaomi Home account ID?
Cos unable to change the start of vacuuming drives me crazy for already 3-4 months

One of our readers proposes us to test the beta app (he is in contact with app developers). As far as I know, there is no way to activate it manually. You can find more screenshots of the beta app in this review: http://c.mi.com//thread-2420097-1-0.html

Finally, oh, this is great news. I like the product, but the software side is terrible as is at the moment. Looking forward to the update.

Got the FW update, app is much better not that laggy, even Robot seem to performs bit faster (louder maybe), like overclocked ;)

Negative:
Scheduler doesnt start at all whole day, needs to be started manually seems like.

But is still Beta

Hi Dave,

How did you get the beta update? my old MI app that was working in an accepted way is now not showing any wall in the house after I updated my iPhone to IOS13

I have the same problem after updating iphone to ios 13.....

Regarding the "No Wall" issue after updating the IOS
it got fixed after i changed my server, for some reason i was selecting Germany server on my Mi home App while i live in Turkey... once i changed the server to Turkey everything changed and i got the new looking app with room Selection as the video shown by @Natalie, so check the server guys.

Thanks a lot. Hopefully, it will help the others with this issue :)

Hi! I have a same problem on a Xiaomi Mijia Robot STYJ02YM, its basically identical vacuum to Viomi V2. I have this problem after an update and my vacuum telling me "water tank(reservoir) is not installed, please install water reservoir", but I inserted 2 in 1 box inside and it tells me "2 in 1 water tank is well installed".
Do you still have a problem like this? Thank you very much, appreciate it!

Bende de aynı sorun oluştu. Viomi V3 mop hatası veriyor. Siz çözebildiniz mi...?

1 day update:

The software has issues as it was mentioned. It stops sometimes and loses the map, I had to restart the house cleaning 3 times (I would recommend the side sweeping mode as it is much faster obviously, but it will save the map). I'm really sad if they won't update the software, because it would be better, but they won't make a big competition to the more expensive roborock family in house.

Also little disappointment, that long curtains count as an object so it avoids them, don't go underneath or behind them (also mirrors trick the system - we have a huge mirror from floor to ceiling and it bumps into it and spends like 5 minutes to leave that place finally).

The cleaning itself surprisingly good. So far I'm satisfied the actual robot, but the software will give me headache.

Hi George,
Thanks for your update. For some reason, I can't set virtual barriers in the app. Does this feature work for you? Are you using the Mi Home app or Viomi Robot app? It seems like there are two variants of the robot, my device works only with the Mi Home, but there is another Chinese version that works only with the Viomi Robot app. Some users claim that the Viomi app has more features and more stable, but I was not able to connect it with my robot vacuum.

Hey,

I can set virtual walls, but it has to be done clean-by-clean :/.

I use the Mi Home App. The wifi network does not match with what the Viomi app needs. I guess the it's same as your issue.

Did you contact Viomi or it just worked with the Germany region?

Viomi support via FB, but they are vary lame in replies once in 2 weeks or so, promising some big update already 2 months. currently with FW 21 you are not even able to set time when u want to start.
Multiple floor option doesnt exist yet...main functions are not there

Dear Alex
i had the same problem and as you said i changed my country to germany and it just worked like a piece of cake!
thank you man, thank you :)

The same in my case. After changing on Germany - works fine.

BTW ive tried Viomi app, with Xiaomi app it doesnt have it in there present
I tried via FB, but no reply since friday :( https://www.facebook.com/pg/viomitech/posts/?ref=page_internal

Had the pairing problem. Reset or factoty setting didn't work. The advice from Alex (use Germany region) solved the problem! Thank you Alex.

App is expecting "V-RVCLM21B-XXXX" network on Vacuum, but i and many other have "viomi-vacuum-v6_miapXXXX" and that might be the problem as well....no clue :(

Have you found a solution or workaround to this?

contact Viomi via FB a wait till they add you manually to Server, then u can see device in Xiaomi App.

But after is added there are other problems present:
- unable to set rooms / floors
- they disabled scheduled cleaning with last FW update , probably due to fact that even after i set 8am it started 5-6h earlier. Probably due to time zone settings somewhere

Basically they are selling product with unfinished software

Hi Dave!
Have they fixed these problems already? What is your overall experience with this robot vacuum? Do you like it? Thanks!

Asked geekbuying (where i got the device) to return, but in the end we agreed for partial refund.

Since my last comment Viomi support didn't fixed anything, they just asked to do Video, no clue of how can i make video that they are missing features in app, they should see it as well.

Anyway Viomi support is very poor, 1x reply per week or so.

Viomi device is cleaning but i cannot set new time as is it still blocked.
Vacuuming is done well,HW looks nice and solid so far. Only issue is the promoted functions are not there yet

Hey, Did you find a way to fix this pare problem?
I have it too. No idea how to fix

Hi,
Try to connect the robot with the Mi Home app (instead of the Viomi Robot app).

Mine was imported direct from Aliexpress - China. Doing some research I found out that you have setup Chinese mainland ... It's all you have to do. Start pairing again.

At this moment it seems like you cannot connect the Viomi V2 with the app. It should be available by the end of May. Try to contact Viomi on Facebook. Costumer service works from Monday to Sunday 9:00-21:00.

Hi Sally, have you sort it the issue? I have the same problem