How To Solve Wi-Fi Connection Issue With Xiaomi Roborock S50

mi-app

We were searching all over the internet and noticed that US consumers who bought Xiaomi Roborock have some issues with connecting the robot to Wi-Fi.

Step 1. Connect your smartphone to Wi-Fi.

please note. Make sure your router works fine. Do not keep the phone and the robot too far away from each other.

Step 2. Log in to the Mi Home app via your Xiaomi account, email or phone number. Update the app to the latest version.

Step 3. After logginning in power the Xiaomi Roborock on and make sure the light is flashing. Add the robot to the Mi Home app.

Step 4. Enter the Wi-Fi name and password.

Step 5. Connect your phone to the robot cleaner. Go to Settings - WLAN, choose the name of your vacuum cleaner "xxx" and there is a tick before the name. After that, back to Mi Home app, the phone begin to connect to the cleaner.

Why does the connection issue happen and how to solve it?

We hope Xiaomi will fix the issue with the US server sooner or later but for now what you can do with that?

Firstly, the robot requires 2.4GHz WI-FI. When the US consumer is trying to connect the Roborock to Wi-Fi, nothing happens. For some reasons, they can't get the vacuum's latest firmware which makes the robot almost useless at this point.

There is an option to make the robot works the way it should work. When choosing the needed region in Xiaomi Mi Home App - go with the European or Chinese server (if you understand Chinese though). Now you can use the app and all its features.

We hope it does help you. Enjoy your life with Xiaomi Roborock.

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Comments ()

  1. SigTill 04 september 2018, 13:40 #
    Even better — use the Flolevac to control the Xiaomi and download the newest firmware. Works like a charm!. play.google.com/store/apps/details?id=de.flole.xiaomi&hl=en
    1. Russ Trank 06 september 2018, 18:58 #
      I could scream! I paid big bucks for the Xiaomi Vac. It worked after several hours of initial setup (13 months ago)...but…

      After it sits for more than a day...I cannot ever — ever — ever rely on it to connect...and there is ABSOLUTELY NO solid solution to the problems. I'm sick of reading internet claims and instructions that tell me to use other than the U.S. server to solve the problems...then they say things like «Step 3. After logginning in power the Xiaomi Roborock on and make sure the light is flashing. Add the robot to the Mi Home app.
      Step 4. Enter the Wi-Fi name and password.»

      Like all the other «solutions»...nowhere is my smartphone app giving me a place to enter a WiFi name or password...and I'm left hanging out there again!
      My son bought a Roomba and it works fine. Glad I didn't push him to buy one of these non-compatible pieces of junk!!!
      Sorry...I don't like leaving negative feedback on any purchase...but I just wasted another 5 hours today, doing everything from reconfiguring and resetting my router and smartphone, reloading the app and restarting it, reconnecting the unit to the router, powering it on and off, and on and on...all things I've done a dozen times before with no progress. Whoever write the solutions to these problems doesn't know what he/she is talking about...and doesn't retry their solutions themselves.


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