Totally fed up - Unsupported VIOMI V2 'PRO'

December 23, 2019

*** Significant unresolved Viomi V2 technical incapabilities persist.***

***UNRESOLVED***

***MUST BE ESCALATED WITHIN XIAOMI***

- Viomi V2 'PRO' (?)

- Model# V-RVCLM21B

- Device-specific Quick Start Guide: QR-Code SCAN UNRECOGNIZED.

- On-Line Viomi: QR-Code SCAN UNRECOGNIZED.

- Suspicious if the paid for vacuum could be counterfeit?!?!?!

- Advertized on "VIOMI Cleaning Robot" English User manual "www.viomi.com" routes user to Chinese language web site.

***Useless for non-Chinese literate readers of specified English manual when scrolling to bottom of page accessing Support to Download Apps***

- Xiaomi App offers zero Viomi devices to select under home appliances (vacuums) [Odd considering the Viomi V2 was purported to be the top, leading, Xiaomi model vacuum]

- Manual device entry '+' specifying model neither adds nor saves entered data.

- Revenue Paying Customers have evidenciary been abandoned following them paying many hundreds of hard earned dollars for a device which Xiaomi management consciously chooses to not effectively support as a leading edge product. Those managers responsible for oversight and technical competency really should be fired.

Accordingly to the evidently technically unvetted Viomi V2 technical support the device does not:

- support the App

- enable cleaning scheduling via App

- wet Mop the floor due to no App connectivity

- only functions via manual switching of ON/OFF/HOME device button

- neither recognizes nor accepts manual configuring of either Viomi or Xiaomi Apps.

The product deserves competent, timely, rather basic, Tech Support.

If Xiaomi chooses not to properly support their Viomi V2 product in an accurate expeditious manner which their Revenue Paying Customers deserve, Xiaomi should pull their product from market sales, rebate Customers in full, and offer significant coupon reductions for future vacuum sales.

The handling of this problem should be extremely embarrassing for Xiaomi as a leading corporation.

This Customer is clearly dissatisfied and most likely choosing to avoid Xiaomi products entirely as the feeling is having been stolen from by that corporation. 

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Comments ()

  1. Michael Fisher
    #      0
    Hi Bob,
    Sorry to hear that. We got the Viomi V2 in May, and I saw only one firmware update in October. Just turned it on and there is no update since then. The English localization of the app is very poor, and they can't even fix this small issue. The Viomi official Facebook page is abandoned, people write comments about their issues with the robot but nobody responds. Very disappointed.
    Regarding the connection issue. I can see the Viomi robot vacuum in the Home appliances device list, perhaps it depends on the chosen region in the Mi Home app. Try to change the region in the app settings, for example, to Singapore. Then check the device list in Home appliances. Hope it helps.
    Thanks for sharing your experience.
    reply   
    1. Chung Do
      #      0
      LASTED UP DATE FROM DECEMBER FIX ALMOST EVERYTHING. IT IS A GOOD ROBOT. JUST SOME OPTION STILL MISSING. 1-MULTIFLOOR MAPS 2- VOICE CONTROL VIA GOOGLE HOME AND ALEXA. XIAOMI CONFIRMED IT WILL BE FIX WITHIN NEXT 2 MONTHS
      reply   
      1. Brendan
        #      0
        Where did they confirm this? Link?
        reply   
        1. Chung Do
          (edited})
          #      0
          I have no ideal if your robot is only work with viomi app.
          if your robot is work with Mi home app. it should update firmware and app on september 2019. you can click on Mi home app and check the last update. here is the link from youtube. www.youtube.com/watch?v=reYsC0RGEWo My viomi with Mi home app work flawlessly. just missing option multi map and limit on cleaning schedule. looking for different server. I used Singapore server some sever does not show viomi in there. or you may get the viomi for chinaland which only work with Viomi app
          reply   
      2. Brendan
        #      0
        Yeah, I have a viomi app model.
        reply   


         

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