How To Solve Wi-Fi Connection Issue With the Roborock S5

A lot of users who bought the Roborock S5 S50, S55, S551, and S501 have some issues with connecting the robot to Wi-Fi. Here is a step-by-step tutorial on how to solve the connection issue with the Roborock S5.

Step 1

Go to the app settings and change the region to your local region, do not select China mainland (in my case I changed to the US (Recommended).

Step 2

If you are using an android phone, go to the phone settings and enable the location permission.

Step 3

If your Wi-Fi password contains special characters like questions mark, colon, change the password without them to have a try.

Step 4

If the app says it could not connect to the public Wi-Fi, it is probably because your Wi-Fi encryption mode is WEP. You should log in to your router settings page (192.168.1.1 or 192.168.0.1) and change the encryption mode to WPA or WPA2.

Step 5

You could try to reset Wi-Fi by holding the «recharge» button and the «spot cleaning» button for 5 seconds until you hear a voice prompt.
* Please notice the vacuum could not connect to 5GHz Wi-Fi.
roborock S5 connection issue
Notice: Please keep your eye on Wi-Fi indicator light under the cover of the device. It will flash with higher frequency than normal status when it is trying to connect wifi and become solid when it is connected. Sometimes app may show error after connecting steps finish, but the Wi-Fi indicator light becomes solid and the device is actually connected to Wi-Fi successfully. In this situation, please close the app and run it again to see if the robot is on the list of app.
We hope it will help you. Enjoy your life with the Roborock S5!

Comments ()

  1. SigTill 04 september 2018, 13:40 # +1
    Even better — use the Flolevac to control the Xiaomi and download the newest firmware. Works like a charm!. play.google.com/store/apps/details?id=de.flole.xiaomi&hl=en
    1. mobilus 27 november 2018, 07:12 # 0
      the same problem. who can fix it??
      1. Robocock 01 december 2018, 04:24 # 0
        Just spent 3 hours attempting all possible fixes and nothing!
        I believe the region switch hack is a Chinese prank and this article is a troll

        Using iOS Mi Home and Roborock S50

        1. Robocock 03 december 2018, 12:16 # +3
          Fixed it!!! Again this is for Roborock S501-01, BC Model

          I got the following response from customer service as I attempted to return the unit: (Note: I am fixing some of the grammar for your benefit)

          1.Please go to app's setting to change region to your local region, do not select China mainland.
          (in my case I changed to US (Recommended), not the US (Singapore))
          2.If your phone is android, please go to phone's setting to enable the location permission.
          3. If your wifi password contains special characters like questions mark, colon, please change password without them to have a try.
          (this is what fixed it for me)
          4.If it says it could not connect public wifi, it is probably because your wifi's encryption mode is WEP. Please log in your router's page to change the encryption mode to WPA or WPA2.
          5.You could try to reset wifi by holding recharge button and spot cleaning button for 5 seconds until you hear voice reset wifi.
          6. Please notice the vacuum could not connect 5G HZ wifi.

          Notice: Please keep your eye on wifi indicator light under the cover of device. It will flash with higher frequency than normal status when it is trying to connect wifi and become solid when it is connected. Sometimes app may show error after connecting steps finish, but the wifi indicator light becomes solid and device is actually connected to wifi successfully. In this situation, please close the app and run it again to see if device is on the list of app.
          1. Michael 03 december 2018, 12:51 # 0
            Hi,
            thank you so much for your solution! I've updated the article. Hope it will help other users as well.

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