Robot Vacuum Cleaner Lineup: 360 S5 vs. S6 vs. S7 vs. S9 vs. S10 vs. S8 Plus

360 company is new to the robot vacuum cleaner market. Its first model, the 360 S6, was released in 2018. The company makes smart devices that can remember your home layout and are more efficient than most cleaners in this price range. I had a chance to test three of them.

What is the difference between the models? Let's dive deeper into the 360 robot vacuum lineup.

Model name 360 C50 360 S5 360 S6 360 S7 Pro 360 S8 360 S8 Plus 360 S9 360 S10
Battery life 120 min 110 min 90 min 120 min 120 min 180 180 min 180 min
Suction power 2,600 Pa 2,000 Pa 1,800 Pa 2,000 Pa 2,700 Pa 2,700 Pa 2,200 Pa 3,300 Pa
Carpet identification no yes yes yes yes yes yes yes
Mapping yes yes yes yes yes yes yes yes
Mapping technology gyroscope LDS LDS LDS LDS LDS LDS Hidden LDS + 3D sensor
Zoned cleaning yes yes yes yes yes yes yes yes
Dustbin size 510 ml 550 ml 400 ml 550 ml 360 ml 350 ml 420 ml 500 ml
Mopping yes no yes yes yes yes yes yes
Water level control yes - no no yes yes yes yes
Water tank size 300 ml - 80 ml 150 ml 350 ml 300 ml 200 ml 520 ml
Filter type HEPA HEPA HEPA HEPA HEPA HEPA HEPA HEPA
Alexa / Google Home Support yes/yes yes/no yes/no yes/no yes/yes yes/yes yes/yes yes/yes
Battery capacity 2,600 mAh 2,600 mAh 3,200 mAh 3,200 mAh 3,200 mAh 5,000 mAh 5,200 mAh 5,000 mAh
Restricted areas no yes yes yes yes yes yes yes
No-Mop zones no - no yes yes yes yes yes
Room cleaning no yes no yes yes yes yes yes
Scheduling to clean in one room no yes no yes yes yes yes yes
Multiple maps support no yes yes yes yes yes yes yes
Noise level 60 dB 55 dB 55 dB 55 dB 59 dB 57 dB 53 dB 60 dB
Crossing ability 0.59 in / 15 mm 0.79 in / 20 mm 0.67 in / 17 mm 0.79 in / 20 mm 0.79 in / 20 mm 0.79 in / 20 mm 0.79 in / 20 mm 0.79 in / 20 mm
Height 3.11 in / 7.9 cm 3.94 in / 10 cm 3.94 in / 10 cm 3.94 in / 10 cm 3.74 in / 9.5 cm N/A 3.94 in / 10 cm 3.35 in / 8.5 cm
Resumption no yes yes yes yes yes yes yes
App 360Robot 360Robot 360Robot 360Robot 360Robot Botslab 360Robot 360Robot
Warranty 12 months 12 months 12 months 12 months 12 months 12 months 12 months 12 months
Release date Aug 2020 2018 2018 June 2019 Oct 2021 2022 March 2020 May 2021
Price $189.99 Amazon $199.99 Amazon $369.98 Amazon $299.99 Amazon $329.99 Amazon $499.99 Amazon
$916.65 Aliexpress
$449.99 Amazon $599.99

360 “C” and “S” Series what is the difference

The 360 robot cleaners lineup has two series: C and S.

  1. The C series includes one model, the C50. It is the only robot cleaner in the lineup that uses a gyroscope to navigate and is only suitable for small homes. The C50 lacks smart features, you can’t interact with the map and can’t see the robot’s movements.
  2. The S series has five models in the lineup, the S5, S6, S7 Pro, S9, and the latest S10. Those all have a LIDAR to navigate, save up to 10 floor plans, boost suction on carpets automatically, and have a HEPA filter.

There is one thing to consider before getting a robot. Do you need mopping?

Only the 360 S5 does not come with mopping attachments

As I mentioned before, the C50 is the only model that is the cheapest and is guided by a gyroscope and a bunch of other sensors. That means the robot does not have a map of the cleaning area when starts cleaning only builds it as it navigates by bumping into things. This map is not as accurate as one built by a camera or Lidar. The robot also does not save the map after cleaning and does not support no-go zones, zoned cleaning, and room cleaning.

The S lineup is guided by a Lidar and other sensors that help the robots to navigate around but Lidar is one that creates a map of the cleaning area. The S9 has an additional ultrasonic sensor that is helping the robot recognize big objects better. The S10 also has an additional ultrasonic sensor that identifies carpets. Aside from those sensors, the S10’s Lidar is hidden and the robot has a 3D sensor that “sees” and avoids small objects the Lidar can not see. So the S10 navigation is the most accurate.

Connectivity, battery size, height, and other things

All of the models have WiFi and can be controlled via the app. The C50 and S9 include a remote controller in the box for those who find it more convenient.

Carpet identification

The S series automatically boosts suction when stepping on a carpet. The S10 not only increases suction on one but also with a help of an ultrasonic sensor, “sees” carpets and draws them on the map. In mopping mode, it avoids the carpets even during the first run when the map is not built yet.

Accessories

Only the 360 S5 and S7 Pro accessories can be switched between the models. Both have the same filter, dustbin size, cleaning brush, and charging dock.

All cleaners have a HEPA filter. The S lineup comes with a cleaning brush that has detachable side tips. This makes maintaining the roller easier. The C50’s brush is solid.

In the box with each robot, you can find different plug types. 

Dustbin & water tank size

The 360 S6 and S9 have the smallest dustbin size. The C50 and S10 have the biggest water tank size.

Battery

Battery size is significant for those who live in big houses. The 360 C50, S5, S6, and S7 Pro are good for small to medium-sized homes. The C50 tho is mostly suitable for small apartments as it uses a gyroscope for navigation that is not as accurate as Lidar. The S9 and S10 have the biggest battery size and longest runtime so those two can be used in large houses.

Height & body size

Height is another thing to consider before getting one. If you have furniture you want the robot to fit under, pay attention to how tall is the robot. Those that have a Lidar (S5, S6, S7 Pro, and S9) are the tallest. The C50 has a gyroscope so it does not have a tower on top, and the newest S10 uses a Lidar that is hidden. This is the first model on the market that has a hidden Lidar. On the other hand, the C50 has the smallest diameter body and can fit in tight places.

Climbing ability

Climbing height is important for crossing over thresholds and the robot’s ability to clean medium-pile carpets. The 360 C50 and S6 are not suitable for medium-pile carpets.

Smart features

As I mentioned, the C50 is the only model that does not support extra features.

All of the S series robots have:

  • virtual boundaries
  • no-go zones
  • tracking the movements in real-time
  • room cleaning (except for the 360 S6)

In addition to virtual boundaries, the S7 Pro, S9, S8 series, and S10 support no-mop zones. The S10 also avoids carpets on its own without the need to set no-mop zones.

The 360 S10 is the most-featured model in the lineup, we will dive deep into details later on.

Mopping

The 360 S6 and S7 are the only models that have a gravity-fed mopping system which means you can’t control the water output level.

The C50, S9, S8 series and S10 come with a water tank that is electronic. In the app, you can set water flow. The 360 S10 has one of the biggest water tanks in the industry.

Vacuuming

The 360 S6 and C50 are the robots that can be used on low-pile carpets and hard floors as those two either don’t have enough climbing ability to cross over a thicker carpet or suction is not strong to suck up things on a medium-pile carpet.

All of them except for the C50 increase suction on carpet automatically. The 360 S10 has the strongest suction and in my tests did the best job. It is also the only model in the lineup that “sees” carpets and draws them on the map.


360 C50

The most budget

360 C50

The cheapest in the lineup

Shows good performance on hard floor and thin carpets especially considering the price.

The 360 C50 is the most basic model in the lineup. It lacks smart features such as virtual walls, zoned cleaning, or no-go zones. You can’t send it to clean a particular room too. The robot does not save a map and you can’t track its movements at all. Basically, you can do nothing with the map.

However, the C50 has a large water tank and shows decent cleaning performance on thin carpets and hard floors.

Even tho it has one of the cheapest brush rolls, it still does a good job agitating debris on surfaces. The dustbin is interchangeable with the water tank which means the robot can either do mopping or vacuuming, not both at the same time.

The 360 C50 does not mop and vacuum at the same time

To sum up

The 360 C50 is a great device for small apartments with no medium-pile carpets. Good for hard floors only as it has a large water tank. If you don’t need extra features and live in a small place, the C50 would be a great buy.

360 S5

Smart Budget

360 S5

Budget with more smart features

One of the most affordable yet featured robot cleaners on the market.

The 360 S5 is the only model in the family that do not come with mopping attachments and can only vacuum. This and the S7 Pro have the biggest dustbins in the lineup. Comes equipped with 5 types of plugs.

The 360 S5 is the only model that can only do vacuuming

The cleaning tool is attached to the robot under the lid, you know where to find it. It also has one of the smallest batteries in the lineup but on max mode lasts longer than the S6 does. It is not as quiet as the 360 S6 but still quiet enough to not disturb you when working in the same room. The filtration system does not have a pre-filter so the HEPA filter gets clogged faster than the one installed in the S6.

The 360 S5 accessories are interchangeable with the 360 S7 Pro

In my tests, the S5 shows cleaning performance better than an average robot does and I fairly think it is one of the best robots out there for under $300. It supports multimapping, no-go zones, has selective room cleaning, and customized zoned cleaning too. Add to this decent cleaning performance and you get a great robot vacuum for small homes.

To sum up

The 360 S5 is a great robot vacuum for small places. If you don’t need mopping but want good vacuuming ability, the 360 S5 is a great machine to get. Suitable for pets, low and medium-pile carpets as well as hard floors.


360 S6

Best for mixed surface

360 S6

The cheapest Lidar-guided robot vacuum that also can mop

Can do both sweeping and mopping at the same time. Ideal for small houses with a mixed surface.

The 360 S6 robot vacuum is the oldest model in the family. It is equipped with a small water tank and dustbin and can do mopping and sweeping at the same time. The mopping system is gravity-fed which means water just drips out as the robot mops.

The water tank is not big enough for large zones but can provide mopping on a 30-40 square meters area. The filtration system is different from other models, the S6 is the only model in the family that has a pre-filter. The pre-filter prevents the main filter from clogging too fast.

Since it is the first model, it has the smallest battery and suction is only 1,800 Pa. On par with the smallest dustbins, the S6 is not suitable for medium and big houses. Because of decreased climbing ability (compared to the S5 or S7 Pro), the S6 can not be used on medium-pile carpets and is good for homes with hard floors and thin carpets.

Side note: the 360 S6 takes a bit more time to finish the same cleaning area than its brothers. For example, it cleans about 40 square meters for 49 minutes, while the 360 S5 and S7 do the same for 43 minutes.

To sum up

The 360 S6 can be used in small places with some hard floor areas to mop. For those who don’t need extra features such as room cleaning, the S6 would be a good buy. Not suitable for medium-pile carpets but does a great job on low-pile carpets and hard floors.


360 S7 Pro

For small to average homes

360 S7 Pro

Avoids carpets in mopping mode

Has a bigger battery and is able to avoid carpets when mopping with the help of no-mop zones. Ideal for bigger houses with carpets and some bare floor areas.

The 360 S7 Pro is very similar to the 360 S5 but unlike the S5, the S7 Pro includes mopping attachments. The water container tho is small and is not electronic. As was mentioned before, the S7 Pro’s accessories are interchangeable with the S5.

This model has no-mop zones which means the robot avoids carpets in mopping mode.

The battery is bigger than the predecessors and provides up to 50-110 minutes of runtime depending on power settings. 

The 360 S7 shows good cleaning performance on carpet and hard floor and overall is a decent robot vacuum for the price.

To sum up

The 360 S7 Pro is similar to the S5 but also can do mopping. It has more options than the 360 S6 including no-mop zones and does a better job on carpets. Suitable for low and medium-pile carpets as well as some areas of hard flooring.


360 S8

Affordable

360 S8

One of the cheapest options

Stronger suction

Compared to the 360 S9, the S8 model has stronger suction yet a smaller dustbin. However, its water tank is the biggest so the robot is ideal for homes with a mixed surface or hard floors only, and those who need a mopping function.

360 S8 Plus

The best value

360 S8 Plus

The only with a self-emptying base

For pet owners

The 360 S8 Plus includes a self-emptying station with a 4l disposable bag that allows storing debris and dust for up to 10 weeks (according to the manufacturer). 3 disposable bags are coming in the box.

360 S8 Plus is the only robot in the lineup with a self-emptying feature

The robot has a big battery and lasts for up to 250 minutes on the lowest settings which is enough to cover a big house. 5 saved floor maps make it ideal for multi-level houses. The robot is a good buy for those who want a self-emptying option but don't need extra features like object recognition.


360 S6 Pro/S9

The Best

360 S9

Long-lasting battery

Alerts when the water tank is empty.

The 360 S9 is one of the latest and most powerful robot vacuums in the family. It also lasts longer than other models.

The robot can work up to 3 h and is ideal for large houses

Aside from the app to control the robot, the S9 also comes equipped with a physical remote controller. With the help of Lidar and 24 sets of sensors, the robot navigates around without bumping into large things and creates an accurate map.

In mopping mode, when the water tank is empty, the robot alerts to refill the container to continue mopping.

To sum up

The 360 S9 has the biggest battery and lasts for up to 3 hours which makes it suitable for large houses with a complex layout, thin and medium-pile carpets as well as some areas of hard floors.


360 S10

Best Overall

360 S10

Short body fits under most furniture

Recognizes small objects, has a 3D mapping view. The strongest suction in the lineup. 

The 360 S10 is the latest and most-featured robot vacuum with the strongest suction. In tandem with a big battery and multimap support, the robot is suitable for big houses with more than one level.

The most significant improvement is the Lidar that is hidden. That means the robot is shorter and can fit under most furniture. With the hidden Lidar, it has a 3D sensor that recognizes small objects that are taller than 0.4 in.

Underneath there is an ultrasonic sensor that identifies carpets and draws them on the map to avoid them in mopping mode. This is the only model that avoids the carpets with mopping attachments on automatically.

The 360 S10 “sees” and avoids objects taller than 0.4 in

There are also a bunch of other new things in the app like customizable no-go and no-mop zones as well as cleaning specific areas that were set on default. You can choose the suction level and water flaw for each room and schedule the robot to work in a specific room or zone.

The dustbin has a new design and is very easy to empty. The cleaning brush with rubber side tips looks very unique.

To sum up

The 360 S10 is the only robot vacuum on the market that has a hidden Lidar and one of a few with a built-in 3D sensor. In pair with other smart features and strong suction, it shows great cleaning results on carpet and hard floor as well as mopping performance that is well above average. The robot is suitable for large homes with pets and different kinds of surfaces. If you are searching for a premium robot vacuum that would fit under most furniture and avoid socks and slippers, have a look at the 360 S10.

Battery life on Max mode (based on our testing)

  • 360 S5: 35 min
  • 360 S6: 50 min
  • 360 S7: 50 min
  • 360 S9: no test

360 S6 vs. 360 S5

In short: the 360 S6 can do mopping and sweeping, while the S5 only sweeps. They have a bit different filtration system that does not make a difference in the day-to-day routine. The S5 is stronger and has a better climbing ability. It also has an additional selected room feature and a bigger dustbin. The S5 can be used on medium-pile carpets while the S6 can not.

360 S6 vs. 360 S7

In short: the 360 S7 is more powerful and can cross a higher obstacle. The way mopping accessories attach is different. The newest model has a virtual wall feature in mopping mode. Also, the S7 can clean a particular room in order. The 360 S6 has a pre-filter, the 360 S7 does not. The 360 S7 has a larger battery and lasts longer on one charge (on low power). The 360 S7 has a bigger dustbin. The S7 can be used on low and medium-pile carpets, the S6 would do a good job on low-pile carpets.360 S5 vs. 360 S7

In short: the 360 S7 is equipped with a larger battery and runs longer. It also has mopping attachments to do mopping and sweeping. Also, the newest model allows setting virtual walls in mopping mode.

360 S7 vs. 360 S9

In short: the newer model (S6 Pro) is better at mopping thanks to the electronic water tank and it is capable of covering a bigger area. It is also ideal for big homes because of the large battery. Compared to the 360 S7, it lasts longer, has a bigger water tank, and performs better on medium-pile carpets because of stronger suction.

360 S9 vs. S8

In short: the S9 has a bigger battery but is not as powerful as the S8. Also comes with a bigger dustbin but a smaller water tank. Expectedly, the S9 is more expensive and is better for bigger homes compared to the S8. On the other hand, the 360 S8 is cheaper and would be a good buy for those who are looking for a powerful yet affordable robot vacuum.

360 S8 Plus vs. S10

In short: the 360 S10 is a flagman and is one of the most impressive models on the market. It has a hidden Lidar which makes it attractive for those who have a short gap between furniture and the floor. Also, it is the only one with object recognition and has the biggest water tank and dustbin in the lineup. Also is more powerful compared to the S8 Plus. The 360 S8 Plus tho is a good choice for those who have to deal with lots of debris or pet hair on a daily basis as it is the only one with a self-emptying station.


Price & Where to buy


24 comments
pR ⋅ 1 year, 8 months ago #

have you checked cfm for 360 s10?

David G ⋅ 3 years, 3 months ago #

Hi Natalie!

I have enjoyed your review so much!

I'm considering either the 360 7 pro or the S9. I have a small flat with a hard/short hair carpet floor mix, so a vacuum /mop robot is ideal for me.

Often I leave shoes or slippers at the entrance. Also I have some power and audio cables on some corners.

Do you think that either the 7pro or the S9 will have problems with the slippers or cables? Would you recommend the S7pro or S9 considering the floor mix? Do you have any other brand/model recommendation?

I appreciate your time answering all these questions.

Thanks.

Natalie Red ⋅ 3 years, 3 months ago #

Hi David, thank you! In terms of navigations, both are about the same with the S9 being a bit more gentle with the objects. I always recommend getting something newer as the S7 was released years back. Besides, the mopping system of the S9 is better as it controls water flaw when the S7 has a gravity-fed water tank which means it leaks even when the robot is not moving.

As to slippers and cables, I would recommend to set no-go zones or remove the cables off the floor. I've never tested a robot that would be able to avoid the cables, even the most expensive ones. The slippers might be avoided but also might be dragged around, but there is no object avoidance technology that would keep the robots off small things like in the Dreame L10 Pro.

Elisa ⋅ 3 years, 6 months ago #

Natalie,
Those were all SUPER-helpful comments, thank you for taking the time to write them (and help us differentiate between all the confusing robot-vacuum features :) )!

Thank you!!

-Elisa

Natalie Red ⋅ 3 years, 6 months ago #

Thank you Elisa, your words mean the world to me!
There is a new model, the 360 S10 that will be included to the list later on.

Best,
Natalie

Elisa ⋅ 3 years, 6 months ago #

That's good to know, Natalie (unfortunately,$300 max was my budget, but I'll read for the future :) ).

-E

Elisa ⋅ 3 years, 5 months ago #

Hi again Natalie! I hope you're doing well. I'm curious if you can help me, now that Amazon prices are down for Prime Day and I've been saving up to help get a robot to clean! :)

My budget is $400. We have lots of tile with wider grout, and a bit of low-pile carpet in our apartment. Kids bring in dirt and there's a bit of short dog hair in the mix :)

The 360 S7 and 360 S9 are below $400. Same with the Roborock S5 MAX.
Which do you recommend of those? I don't always have a wifi connection, and I remember you said above that the S9 allows you to make small adjustments to the robot- with a remote. The apartment is small, so I don't need fancy maps on the app, but I'll go with whatever robot you say is best :)

THANK YOU for any insight!!

-Elisa

Natalie Red ⋅ 3 years, 4 months ago #

Hi Elisa, yes you are right, the 360 S9 is the only robot that comes with a remote so you can do more than just start and stop the robot.

They all have the same map as all are Lidar-guided. The S9 and S5 Max are a better mop tho. In my opinion, the S5 Max is a bit better at this point but not much. On a day-to-day cleaning, you would not notice the difference.

The 360 S7 Pro is a great device too but it uses a gravity-fed mopping system so you can't control how much water to let out.

Elisa ⋅ 3 years, 4 months ago #

Amazing! Thank you!!!!!

Elisa ⋅ 3 years, 7 months ago #

Hi! :) If I have a simple apartment and no regular wifi, is that an issue? Also, do I NEED to download the app (very old phone so can't download)? If not, I can still let it vacuum and 'wander' around, correct?

Though if I could borrow a friend's phone and use the app 1 time to help the vacuum map, would that be better? Can I assume it stores the maps onboard the vacuum itself (if it does, I could uninstall it from my friend's phone right after the vacuum drives around and maps out the apartment)? What are your thoughts on this?

Thank you,

Elisa

Natalie Red ⋅ 3 years, 7 months ago #

Hi Elisa,
You can use any 360 models without a Wi-Fi connection. All models store the map onboard, except for the 360 C50 which doesn't save the map and rebuilds it every time it cleans. You don't need a phone to build a map, but you do need a phone if you want to change some settings like suction mode, set schedules, etc. By the way, some models (360 C50 and 360 S9) allow to change suction mode, use spot cleaning, manually control the robot, etc., with an IR remote controller which comes in the box. Worth mentioning that you can't pair the robot with your phone if you don't have a wi-fi router.

M8dhouse ⋅ 4 years, 10 months ago #

The Lenovo X1 LDS could be a rebadged version of the 7+.
Its more advanced but uses the 360 login mechanism, and external parts that look like the 7.
Wdyt?

Michael ⋅ 4 years, 10 months ago #

Seems like you are right. The 360 S7 and Lenovo X1 looks very similar. Perhaps 360 is the OEM manufacturer. Didn't know the X1 uses the 360 login mechanism.

Malcolm Smith ⋅ 4 years, 11 months ago #

Thanks for checking. I guess the article was incorrect when stating the following:
"The Alexa controller will only be available when the robot is sold outside China. Since all models of Qihoo 360 had a CE-mark so far, one can expect this good conscience also here."

Natalie Red ⋅ 4 years, 11 months ago #

I think they meant China locked devices in that article. Moreover, the Chinese versions of the 360 robot vacuums can't be paired with the app outside of China. Even though Gearbest is a Chinese company, they are not focusing on the local market, so they sell an international version of the product which works without any problems outside of China.

Malcolm Smith ⋅ 4 years, 11 months ago #

3rd question. Is it true that if your purchase the 360 S7 through GearBeast it will not be able to communicate with Alexa/Echo, but if you were to purchase the S5 or S6 through Amazon it would? If so, any idea when the S7 will be coming to Amazon?

EDIT: I found this write up regarding the 360 S7+:
https://china-gadgets.com/360-s7-plus-vacuum-robot/

The article suggests that the S7+ should already be available but I haven't been able to find it anywhere. The article indicates that the S7+ vs the S7 will have:
1. Four different suction modes (possible allowing the vacuum to run much longer than the S7 if run in a lower suction mode). Also a higher max suction (2200Pa).
2. Use better mapping algorithms (which will lead to faster cleaning and dealing better with complex areas)
3. Have the ability to load up multiple maps at the same time (so you could get multiple floors done? Not sure how this would work unless you had a ramp from one floor to another.

Natalie Red ⋅ 4 years, 11 months ago #

Mine is from Gearbest, and I think it works with Alexa, I will check it today and let you know for sure.
Have no idea when (and if) the 360 S7 will be available on Amazon.


  1. With a recent app and firmware update, the S5 and S7 models got one more (fourth) suction mode - 2200 Pa

  2. Can't say anything about the S7+ navigation at the moment.

  3. All the 360 robot vacuums, even the first 360 S6 model store up to 10 different maps and can be used in multi-floor houses.

Natalie Red ⋅ 4 years, 11 months ago #

Just checked and can confirm that my 360 S7 (from Gearbest) works with Alexa.

Malcolm Smith ⋅ 4 years, 11 months ago #

2nd Question:
In your experience how good has this company been with support for these units? Are you seeing continous updates for the app and/or firmware updates for the vacuums? I'd love it if the software could communicate no-go lines (rather than zones) which I don't believe at the moment it can't. Also any new on what the 360 S7+ will be?

Natalie Red ⋅ 4 years, 11 months ago #

The app receives updates pretty frequently. The last update was released five days ago. A few months ago, they redesigned the app completely, even for the older 360 S6 model. They added new features to the app, such as voice packages and more cleaning modes, so there are chances that we can see no-go lines in the future. Can't say anything about the S7+ model, will check it later.

Malcolm Smith ⋅ 4 years, 11 months ago #

Thanks for this review. The price for the 360 S7 is outstanding in terms of the capabilities it provides. What are your thoughts about being able to obtain warranty repairs and/or parts from this company?

Natalie Red ⋅ 4 years, 11 months ago #

Hi, Malcolm
I've never had any significant issues with my 360 S5/S6/S7, so I can't say for sure about the company's responsibility. But I have heard about bad experiences from other users who had problems with their devices and asked the company for help. I would say that it is a great device for the price, but not as good in terms of the company's customer service.

John Mcclane ⋅ 4 years, 6 months ago #

Hi, do you think still the same today - 6 months later?

I'm interested in 360 S7. Can you provide me your opinion about:
- availability of spare parts in the long term: consumable and non-consumable - in case I had to repair it by myself
- how frequent are firmware (robot's software) updates
- customer support - responsiveness and helpfulness they provide

Natalie Red ⋅ 4 years, 6 months ago #

Hi John,

1. The spare parts are widely available on Gearbest and Aliexpress so no problem to find some if needed.
2. The firmware (robot's software) updates are being received pretty much constantly. I have had other robots that don't get updates too often.
3. Still have no issues with the robot so I haven't had a chance to contact customer support, have nothing to say about that.

My S7 still works like a champ and I think this is one of the best machines on the market for the price.

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